Dairy Queen Grill & Chill

3.5
417 reviews
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Business Details

105 East Harper St, Richland, MS
39218-9771, United States
(601) 420-6040
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
105 East Harper St, Richland, MS
39218-9771, United States

Hours

Reviews

3.5
417 reviews
5 stars
157
4 stars
92
3 stars
62
2 stars
19
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor communication and a lack of customer care.

Cleanliness

Numerous reviews mentioned unsanitary conditions, including dirty tables, restrooms, and overall restaurant cleanliness.

Food Quality

While some customers enjoyed the ice cream and specific menu items, many others criticized the food for being poorly prepared, cold, or not as described.

Order Accuracy

A significant number of reviews noted issues with incorrect orders, including missing items and wrong food being served.

Wait Times

Customers consistently complained about long wait times, both in the drive-thru and for food preparation, often exceeding reasonable expectations.
  • AH
    Ashley Hammons
    Nov 10, 2025
    5.0
    Everyone there was great. Blizzards actually had oreos stacked through the entire cup and milk shake was on point! ❤️
  • CK
    Chance King
    Sep 27, 2025
    2.0
    Good food but slow as Christmas!
  • XX
    Xzavier
    Sep 4, 2025
    4.0
    The food here was good!! Not mind blowingly amazing, but good! I love the fries and cheese curds in particular, a LOT. I asked for no bacon on my burger, and they out bacon on it, but they remade it and apologized One of the workers was very sweet, two of the others felt very aloof, and were not the best communicators. The place looks nice visually, but was actually quite dirty. The person I was here with and another elderly customer cleaned a counter and table themselves, because of it. Otherwise, I enjoyed my experience!
  • AC
    Ash Cook
    Aug 31, 2025
    1.0
    Okay food is okay but rude service wouldn’t recommend you have a time limit apparently 😂 there was no one behind us hopefully they don’t spit in the foods
  • HZ
    Hector Zeeks
    Jul 27, 2025
    1.0
    Came here literally for just one blizzard. The drive through line was basically empty and was told to pull up and drive around after paying for my order!! Why am I being pulled up for one freaking blizzard??? It’s like they’re trying to cheat the system on their times and how long ITS ACTUALLY taking them to get orders out to people! So I pull around to the parking lot and had to wait an ADDITIONAL 20 minutes for them to fix ONE BLIZZARD!!! Never in my life have I gone to a diary queen and been asked to pull up for a blizzard and then wait and additional 20 minutes to get it!!! To add insult to injury my order was completely forgotten and I had to get out of my car into the store to ask about where my order was! I got inside and had to wait 10 minutes.This place clearly has poor management. Waited literally half an hour for one blizzard at a “fast food” place!!! Never coming back!!!!!!!??
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Richland, MS?

Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:00 PM on Friday and Saturday.

Is Dairy Queen Grill & Chill in Richland wheelchair accessible?

Yes, the Dairy Queen Grill & Chill location is wheelchair accessible and provides facilities such as booster seats and high chairs for families.