McDonald's

3.2
1086 reviews
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Business Details

145 Hwy 15 Byp N, Pontotoc, MS
38863, United States
(662) 489-6100
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
145 Hwy 15 Byp N, Pontotoc, MS
38863, United States

Hours

Reviews

3.2
1,086 reviews
5 stars
312
4 stars
181
3 stars
227
2 stars
115
1 star
251

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold, stale, or improperly prepared food, with some reporting food safety issues.

Staff Attitude

Many reviews noted unprofessional behavior from employees, including lack of customer service skills and negative attitudes.

Management Issues

Several customers mentioned inadequate management and oversight, leading to ongoing service and food quality problems.

Inconsistent Experience

While some customers had positive experiences with food and service, these were overshadowed by the majority of negative feedback.
  • TT
    Trent
    2 days ago
    1.0
    Such terrible service ever since McDonald’s started the kiosk order system they just ignore customers completely. They mess up your order you go to the counter and they look at you and don’t say or acknowledge you at all pure trash. This is why we hardly come to any McDonald’s any more. Pure lazy staff.
  • CS
    Carmen Samuelson
    Oct 30, 2025
    1.0
    This place is absolutely horrible. Very poor service, attitude from staff, drinks were flat and disgusting and we were told “yeah they all are flat” absolutely wasted money and time. Took 30 minutes for cold food and flat drinks. Definitely won’t be back.
  • DF
    DNL Family
    Oct 11, 2025
    1.0
    The night shift is very hostile and unprofessional. They had customer waiting 15 minutes with no help and they was just walking pass them talking to they friends in lobby. They were saying I don’t know why these people here in line. They need to leave. They need a whole new night shift it’s ridiculous how u get paid to not do your job.
  • LL
    larkynannabrown
    Oct 10, 2025
    1.0
    I have went to this mcdonald’s my whole life living in pontotoc. The food is always good, but man is the service awful. It makes me not want to go period. You get ignored inside, skipped outside, and you get attitudes at the window. I love mcdonald’s, but y'all need to reevaluate who you hire. Some people are not cut out for the service industry, and it shows. Get it together.
  • TH
    Travis Harden
    Sep 20, 2025
    1.0
    This place is terrible! This was my second time ordering off the app and they ice cream machine was down. Then offered me something way cheaper than what I purchased. I won't be returning.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Pontotoc, MS?

McDonald's Pontotoc is open 24 hours every day of the week.

Does this McDonald's location have a drive-thru? If so, what are its hours?

Yes, this McDonald's has a drive-thru open 24 hours daily.