McDonald's

3.3
1378 reviews
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Business Details

1691 Hwy 16 W, Philadelphia, MS
39350, United States
(601) 656-0082
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1691 Hwy 16 W, Philadelphia, MS
39350, United States

Hours

Reviews

3.3
1,378 reviews
5 stars
431
4 stars
248
3 stars
255
2 stars
160
1 star
284

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times for orders.

Food Quality

Customers frequently complained about cold food, incorrect orders, and declining food quality, particularly with items like burgers and fries.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.

Management Issues

Many customers expressed concerns about ineffective management and staffing problems, leading to chaotic service and unresolved complaints.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and good food.
  • CB
    Candace Barton
    Dec 21, 2025
    2.0
    Poor customer service and extremely long wait on food
  • MN
    M J N
    Dec 19, 2025
    3.0
    It is temporarily closed. Due to a Fire. 12/8/25.
  • BD
    Barry Dolan
    Dec 14, 2025
    1.0
    Temporarily closed due to fire
  • EE
    emily
    Nov 8, 2025
    3.0
    Loud as always fast service late at night. Good midnight food
  • ML
    Morgan Leach
    Oct 19, 2025
    1.0
    Food is good but getting it was terrible I went thru the drive thru and they told my go to to paking 2 so I did, shecame with one order that wasn't ours so she looked confused and said we'll this what they gave me so I had to wait for my order still didn't get my drinks so when I asked for the drink when I finally got my order she(different employee)said I'm not supposed to be out I'm at the front I have to watch the register and went back in...so I went in and got my sons apple juices that was supposed to come with his happy meal..then she asked what our drink were and made me fill them up myself....like mama if I wanted to come in and do I mayself I would have parked from the get go.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until 1:00 AM.

What are the drive-thru hours at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM daily, extending to 1:00 AM on Fridays and Saturdays.