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McDonald's

3.2
(1571 reviews)

Business Details

7150 Hacks Cross Rd, Olive Branch, MS
38654, United States
(662) 890-7885
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7150 Hacks Cross Rd, Olive Branch, MS
38654, United States

Hours

Reviews

3.2
1,571 reviews
5 stars
476
4 stars
324
3 stars
272
2 stars
107
1 star
392

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect items being served.

Cleanliness

Several customers noted unsanitary conditions in the dining area and kitchen, contributing to a negative experience.

Inconsistency

Customer experiences varied significantly, with some reporting good service and food while others had terrible experiences.
  • GC
    Guadalupe Coronado
    4 days ago
    1.0
    I went there worst service ever workers with their pants under their butt unsanitary bad attitude they give me a happy meal in the bag not box all together with my other order i ask where in my happy meal and the bad ass attitude girl with pink hair said look in the bag they really need to hire new people worst service ever
  • AB
    Anna Baranova
    5 days ago
    1.0
    This is terrible service. The staff completely ignored me while I was waiting to place my order. I ended up ordering a simple iced latte at the kiosk. After waiting 15 minutes — and only after I asked them to check on my order — they brought me an overly sweet latte. I had to turn my car around and drive back just to return it. And once again, I had to wait for someone to finally acknowledge me. They are definitely not customer-oriented, and it seems like ignoring customers is their normal practice.
  • JM
    John Marino
    Feb 10, 2026
    1.0
    Went through the drive through with only two people in front of me. I had to wait 30 minutes for my order in drive thru I get my food the French fries feel like they've been inside of a refrigerator both my double cheeseburgers are old and dry. They only put one nugget in my 4 nugget pack for my meal deal.
  • LL
    linn lin
    Feb 6, 2026
    1.0
    I ordered a decaf coffee but was given a regular coffee instead. I’m allergic to caffeine, so this made me feel very unwell that day. I picked up the order through the drive-thru, so I didn’t go back to correct it. The food was also warm rather than hot, and the items were placed loosely and messily in the bag. I work near this McDonald’s and have visited several times a week for nearly five years. I kept hoping that the experience would improve, but unfortunately it hasn’t. I won’t be returning to this location.
  • VR
    Vincent Radliffe
    Feb 6, 2026
    1.0
    Part 3 It's been a week since they said they were "diving into this right away". Hey macd. Ask your owner if he'd be happier paying court costs? How many others have been scammed by this company? Part 2 They responded with a link to a form I have ALREADY FILLED OUT. Instead of refunding my money, they are still jerking me around. Part 1 They took my money, did not give me my food because it was 1 minute after the breakfast cutoff. They did not refund my money, I emailed, to which they responded that they would reverse the charge and it should take about 4 days. 8 days later I sent an email stating they had not done so. No response. I sent another email a week later. No response. Since I was being ignored, I left a voicemail calling them out for scamming me. She didn't appreciate that so I GOT a response: "I’m not sure why your transaction was not reversed. Some things are just out of my control." ......."If you send me your home address, I will take $3 out of my own wallet and send to you." To which I told her "How about you send me your home address and I'll come by and get it." Hmmmmm. Giving refunds are "Out of her control?" So now it's been a month and I still don't have my money back. Do I have to go to court for $2.73?

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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