McDonald's

3.3
1566 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7150 Hacks Cross Rd, Olive Branch, MS
38654, United States

Hours

Reviews

3.3
1,566 reviews
5 stars
475
4 stars
323
3 stars
274
2 stars
107
1 star
387

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, unprofessional behavior, and staff ignoring customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several reviews mentioned food being cold, poorly prepared, or not meeting expectations, with some items described as raw or burnt.

Cleanliness and Organization

Customers noted unsanitary conditions and disorganization within the restaurant, contributing to a negative experience.

Inconsistent Experience

While some customers had positive experiences, many others reported significant issues, indicating a lack of consistency in service and food quality.
  • MB
    Meagan Britt
    5 days ago
    1.0
    The employees think it's okay to sit in the dining area talking loudly about drugs, and personal things that me and my family did not need to know. If you are going to speak so ugly, maybe keep your voice down in front of children. Will not be back.
  • JL
    Jessica Lahmann
    Dec 29, 2025
    1.0
    The worst McDonald’s I have ever been to . I get in the drive thru to pick up a order and I get skipped twice so I pull up to the window just to get told I have to give a code so they can get the food ready which it should’ve already been ready , so I go back thru the drive thru just for them to tell me to pull up to the window to argue about the code for the order that I don’t have because in their words that name on the order might have multiple orders all while I’m on a time limit to deliver the order to the customer
  • JR
    Jessica Recla
    Dec 28, 2025
    3.0
    Usually this store is on point . We ordered breakfast this morning, no egg? Seemed weird to just forget something so simple. It's in the name ,sausage mcmuffin, with egg! Early morning, I guess, we all do stuff like that i suppose. I'll go back.
  • HS
    haley smith
    Dec 7, 2025
    1.0
    the absolute worst mcdonald’s i’ve ever been to. i went last night, ordered 2 grinch meals. my husband and i were literally in the drive thru for 30 minutes, if not longer. SO unprofessional there. we get to the window to pay, nobody is there. the car in front of us skipped it and i don’t even think they paid for their food cause no one was there. the guy finally comes to the window and asks if we had a mobile order. we had to tell him like 3 or 4 different times no, and told him what we ordered before he got it right. we then go to second window where we get our food. the girl hands us our food, we ask for honey mustard and she says check our bags. i check, there isn’t any. and the dill pickle seasoning for the fries wasn’t even in there…that’s what im paying for though right?? she shuts the window so we wait. when she finally comes back my husband asks her for the honey mustard and the seasoning, she was scrambling around looking for it. the workers are too busy talking and laughing with co workers instead of the long line they have. it’s called fast food for a reason. there is no reason we should’ve been there as long as we were in that line. and if i am paying for something, i should get it and have confidence that its in my bag instead of having to wait on someone to find it and give it to me. customer service is absolutely terrible here. i won’t be going back
  • RH
    Robin H
    Dec 5, 2025
    1.0
    Ordered through the app for curbside pick up. Waited over 20 mins. Finally went in as they were walking out with the order. Took the order and checked it. I was missing items. Went back in. Staff did not acknowledge me. I had to flag a guy down. He said the missing pies were in the oven. Continued to wait as they kept ignoring myself and regular customers. After another 20 mins I had to leave I was so mad. Heard another customer complain she had waited 40 mins for her order. The staff appear to not care at all. They only focused on drive thru or door dash orders. Stay away from this one people.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, seven days a week.

Does McDonald's offer delivery services?

Yes, delivery is available 24/7 through McDonald's online ordering and offers same-day and no contact delivery options.