Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, old, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty food handling practices and unclean dining areas.
Service Speed
Customers frequently noted long wait times for orders, both in the drive-thru and lobby, contributing to overall dissatisfaction.
AB
Alexis Brasher
Nov 9, 2025
1.0
Waited about an hour in line waiting to tell them we had a mobile order. Left their microphone on, and they were acting very unprofessional and cussing through their mic. Got up to the pay line and the man asked us what we had which we were able to give him the information then got up to the Food service line and had to give our food back six times because they kept on getting everything wrong. I recommend do not go to this McDonald’s
MH
Melissa Huk
Nov 1, 2025
1.0
Awful food and customer service is the worst!!!!!
WF
Wade Faulkner
Oct 29, 2025
1.0
⭐ 1-Star Review – Completely Unprofessional Experience
I placed a mobile order before walking into this McDonald’s, and the chaos I walked into was unbelievable. When I arrived, a customer was already complaining about her food, and the employees behind the counter were screaming and cursing at each other like they were in high school.
The girl bagging orders was handling fries with no gloves, dropped items, and had zero sense of urgency. After waiting around 15 minutes for my order, I asked for my fries to be made fresh with the rest of my food — instead of doing that, she re-dipped old fries in the oil and handed me two dirty cups she had just dropped on the floor. Thankfully, another employee stepped in and replaced them.
To make things worse, there was no tea available in the lobby, and when I went back up to the counter to ask, several employees were on the verge of fighting. The young lady at the front counter hesitated to help because she wanted to watch the argument until I reminded her that she still had a job to do — only then did she reluctantly make my drinks.
When I finally got to the car, I realized they had given me the wrong order — a double cheeseburger plain instead of the triple cheeseburger I paid for. When I called back, a young woman answered and claimed to be the manager. As soon as I began explaining the situation, she hung up on me and refused to answer the phone when I called back.
This entire experience was beyond unprofessional and completely unacceptable for a McDonald’s. If management or corporate is reading this, I strongly urge you to review your staff, retrain them on basic hygiene, customer service, and professionalism, and make sure someone competent is actually in charge of this location. Customers shouldn’t have to pay their hard-earned money to be treated this way.
KK
Komerican
Oct 13, 2025
4.0
전국에 여러군데 맥도널드를 다녀 봤지만 별 4개 평가 하는건 처음이다. 음식도 서비스도 전부 괜찮았고 실내도 깨끗한 편이었다. 다음에 여기를 지날 기회가 있으면 또 방문 하겠다.
CL
Cameron Langston
Oct 4, 2025
1.0
When I pull up to the speaker they tell me they sorry but they system is currently down but taking door dash orders!! If the system is down how is your door dash orders coming thru? I really think it’s bs!! I think there being lazy an don’t want to take orders!
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, seven days a week.
Does McDonald's offer delivery services?
Yes, delivery is available 24/7 through McDonald's online ordering and offers same-day and no contact delivery options.
Can I use the drive-thru service at this McDonald's?
Yes, the drive-thru is open 24/7 to serve customers conveniently.
What payment methods does McDonald's accept?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order food from this McDonald's using a mobile app?
You can order via the McDonald's app available on the Apple App Store and Google Play Store or through their quick order links.
Are there any contactless pickup or delivery options available?
Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no contact delivery.
What kind of food and services does this McDonald's provide?
This McDonald's serves a variety of menu options made with quality ingredients, including breakfast, burgers, sandwiches, coffee, ice cream, and offers WiFi, gift cards, mobile offers, and mobile ordering.
What nearby restaurants can I visit along with McDonald's in Olive Branch?
Nearby you can find Tropical Smoothie Cafe, KFC, Taco Bell, The Chicken Coop, Alex Farms, Osaka Japanese Cuisine, China Taste, and El Mezcal Mexican Restaurant Olive Branch, offering diverse dining options ranging from smoothies, chicken, Mexican, sushi, Chinese to barbecue.
Are there any nearby banks or financial services near this McDonald's?
Yes, Bancorp South ATM, BancorpSouth Bank, Cadence Bank, and First Heritage Credit are nearby for your banking needs.
What nearby services and shops can customers explore in the Olive Branch area?
Nearby services include Gateway Tire and Service Center for automotive needs, AnyTime Carpet Cleaning, Adecco Staffing and Randstad for employment services, jewelry at Accessorize Me by Dee, beauty and barbershops like Kuttin Up Barbershop and Lash and Hair Bar, nail services at Paradise Nails, flooring at Interior Transformations, and health services like Deborah B Martin, FNP, and The Smile Center dentist office.