McDonald's

3.3
1543 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7150 Hacks Cross Rd, Olive Branch, MS
38654, United States

Hours

Reviews

3.3
1,543 reviews
5 stars
472
4 stars
321
3 stars
272
2 stars
106
1 star
372

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, old, or improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty food handling practices and unclean dining areas.

Service Speed

Customers frequently noted long wait times for orders, both in the drive-thru and lobby, contributing to overall dissatisfaction.
  • AB
    Alexis Brasher
    Nov 9, 2025
    1.0
    Waited about an hour in line waiting to tell them we had a mobile order. Left their microphone on, and they were acting very unprofessional and cussing through their mic. Got up to the pay line and the man asked us what we had which we were able to give him the information then got up to the Food service line and had to give our food back six times because they kept on getting everything wrong. I recommend do not go to this McDonald’s
  • MH
    Melissa Huk
    Nov 1, 2025
    1.0
    Awful food and customer service is the worst!!!!!
  • WF
    Wade Faulkner
    Oct 29, 2025
    1.0
    ⭐ 1-Star Review – Completely Unprofessional Experience I placed a mobile order before walking into this McDonald’s, and the chaos I walked into was unbelievable. When I arrived, a customer was already complaining about her food, and the employees behind the counter were screaming and cursing at each other like they were in high school. The girl bagging orders was handling fries with no gloves, dropped items, and had zero sense of urgency. After waiting around 15 minutes for my order, I asked for my fries to be made fresh with the rest of my food — instead of doing that, she re-dipped old fries in the oil and handed me two dirty cups she had just dropped on the floor. Thankfully, another employee stepped in and replaced them. To make things worse, there was no tea available in the lobby, and when I went back up to the counter to ask, several employees were on the verge of fighting. The young lady at the front counter hesitated to help because she wanted to watch the argument until I reminded her that she still had a job to do — only then did she reluctantly make my drinks. When I finally got to the car, I realized they had given me the wrong order — a double cheeseburger plain instead of the triple cheeseburger I paid for. When I called back, a young woman answered and claimed to be the manager. As soon as I began explaining the situation, she hung up on me and refused to answer the phone when I called back. This entire experience was beyond unprofessional and completely unacceptable for a McDonald’s. If management or corporate is reading this, I strongly urge you to review your staff, retrain them on basic hygiene, customer service, and professionalism, and make sure someone competent is actually in charge of this location. Customers shouldn’t have to pay their hard-earned money to be treated this way.
  • KK
    Komerican
    Oct 13, 2025
    4.0
    전국에 여러군데 맥도널드를 다녀 봤지만 별 4개 평가 하는건 처음이다. 음식도 서비스도 전부 괜찮았고 실내도 깨끗한 편이었다. 다음에 여기를 지날 기회가 있으면 또 방문 하겠다.
  • CL
    Cameron Langston
    Oct 4, 2025
    1.0
    When I pull up to the speaker they tell me they sorry but they system is currently down but taking door dash orders!! If the system is down how is your door dash orders coming thru? I really think it’s bs!! I think there being lazy an don’t want to take orders!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, seven days a week.

Does McDonald's offer delivery services?

Yes, delivery is available 24/7 through McDonald's online ordering and offers same-day and no contact delivery options.