We have video of this entire situation as we have a dash camera.
If I could give the DQ in Olive Branch manager zero stars, I would. The manager, Brittany, was unbelievably rude and unprofessional. My husband’s peanut butter sundae was made wrong, she snatched it out of his hand, walked off without a word, and then brought it back like nothing happened. No explanation, no acknowledgment, nothing. When he commented in the small size of it, she held the cup up and said, “What size does that say?” Unbelievable.
When I called to let her know how unacceptable that was, she had the most dismissive “oh well” attitude. Not a single apology for the way we were treated or for the messed‑up order. We spent $46.65 to be treated like garbage and talked down to by someone who clearly shouldn’t be in customer service, much less managing a store.
Do better. This was embarrassing, disrespectful, and absolutely not worth the money.
LA
Lana Abuathieh
Mar 22, 2026
1.0
No wonder they aint got no business. Uniya was rude as hell at the window
TB
Tajuana Barnes
Mar 19, 2026
1.0
The OWNER was horrible service terrible attitude terrible. I was told to hurry up and place my order I'm taking too long. I was prepared to spend my hard earn money with a nice size order for my family and I was told to hurry up. I didn't come in to just get a free ice cream today for the promotion I wanted to sit and eat. I will not spend my money anywhere I'm not treated with respect. I will NEVER RETURN to this location again!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Olive Branch?
Dairy Queen Grill & Chill in Olive Branch is open daily from 10:30 AM to 10:30 PM.
Is Dairy Queen Grill & Chill in Olive Branch open on major holidays?
The Olive Branch location is closed on November 27, 2025, and December 25, 2025 for the holidays.
What types of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ cakes.
Does Dairy Queen Grill & Chill offer facilities suitable for families and children?
Yes, the location is family-friendly, offers high chairs, booster seats, and is good for kids.
Does Dairy Queen Grill & Chill in Olive Branch have a drive-thru and outdoor seating?
Yes, it offers both a drive-thru and outdoor seating for customer convenience.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place a pickup order online through their official website.
Is Wifi available at Dairy Queen Grill & Chill in Olive Branch?
Yes, free Wi-Fi is available for customers at this location.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You might want to visit Old Style Bar-B-Que and Mike Wilson’s Steak house & BBQ for more dining options, or check out the Holiday Inn Express & Suites Olive Branch if you need accommodation nearby.
Are there convenient gas stations near Dairy Queen Grill & Chill in Olive Branch?
Yes, Shell, Circle K, Valero, and BP gas stations are all nearby, making it easy to fuel up before or after your visit.
Is there a religious or educational institution close to Dairy Queen Grill & Chill?
Yes, the International Academy of Biblical Studies and New Genesis Christian Church are nearby if you're interested in visiting or attending services.
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