Arby's

3.7
1250 reviews
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Business Details

500 State Highway 15 S, New Albany, MS
38652, United States
(662) 539-0211
http://www.arbys.com/locations/us/ms/new-albany/500-state-highway-15-s/store-6908
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
500 State Highway 15 S, New Albany, MS
38652, United States

Hours

Reviews

3.7
1,250 reviews
5 stars
500
4 stars
311
3 stars
160
2 stars
87
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, with some experiencing waits of 30 minutes or more.

Food Quality

While some customers enjoyed the food, others complained about it being cold, poorly prepared, or not meeting expectations.

Staff Attitude

Feedback on staff was mixed; some praised friendly service while others noted rude or unprofessional behavior from certain employees.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, although some noted issues with the dining area and food preparation areas.

Operational Issues

Customers expressed frustration over inconsistent hours, with reports of the restaurant being closed during expected hours and limited menu availability.
  • JC
    Joshua Caban
    6 days ago
    5.0
    Bridget troy lachanda and dave are all amazing team work here is superb we need more teams like this in America
  • PS
    Preston Sloan
    Dec 28, 2025
    1.0
    The worst Arby’s there is, don’t know how to do their jobs, always seem like they are more worried about leaving then they are providing good service. It’s terrible and everyone one of them need to be fired.
  • BJ
    Brett Jacobsen
    Dec 26, 2025
    5.0
    Great customer service! Food was excellent.
  • TT
    THE CLEVELAND TRUCKER
    Nov 28, 2025
    1.0
    Waited 30 min for Jalapeño Bites and Steak bites. Steaks bites taste like camel arm pits and very very dry. Not worth the $9. Atleast I got a show while waiting. Both workers were minutes away from fighting each other lol. Almost blacklisted Arby's over this. Close one!
  • RS
    Rachel Stephens
    Nov 26, 2025
    5.0
    I'm not sure of her name, but there is a sweet lady who works the drive thru. Everytime I go she is so kind and has great attitude! She also fixes my Jamocha shake just right 😋
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