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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Monticello, MS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 229 F.e. Sellers Highway for the ultimate SONIC experience!
Customers frequently reported rude and unprofessional behavior from staff, with many noting slow service and incorrect orders.
Food Quality
There were numerous complaints about cold food, incorrect orders, and poor food presentation, although some customers praised specific items.
Inconsistency
The quality of service and food varied significantly, with some customers having positive experiences while others faced multiple issues.
Management Issues
Several reviews indicated a lack of effective management, with complaints about staff behavior and operational standards.
SW
Sharen Ward
Feb 25, 2026
3.0
I went to this spot in Monticello and they offer only mayo and ketchup on their burgers as McDonald's. I think that choice is unhealthy, namely ketchup. I dont eat ketchup. I asked, ifvI could have mustard and no mayo or ketchup. The person who took the order said we can substitute with mustard. When I arrived home no mustard on the burger nor mustard packets. I did have mustard at my home. I wanted to eat it before getting home. I had to microwave the burger. The food nor French fries are never hot. When I warm up the French fries at home for 15 seconds. The French fries looked like plastic. The associate who brought the food to the car was kind and courteous is why they don't have one star. I think professional training is needed. I don't visit sonic often and now I see why. The service stars is for the associate who brought the food to my car 🚗
PY
Philp Yung
Dec 21, 2025
1.0
Very poor experience. Sluggish, seemingly dumb employees. Came away with nothing to eat or drink. What an embarrassment.
CB
Charly Barnett
Oct 31, 2025
1.0
If I could give this a negative star I would. The workers here are so rude. Huffing and puffing while you’re ordering. After each item that you order they are saying “anything else” with an attitude. Hands over food bags and rolls eyes huffs and walks off not saying anything. I’ve tried ordering on the app to see if it helps with the attitude and it doesn’t. Yall really need to get some more workers here. It used to be great atmosphere and friendly people. It’s not just one worker it’s all of them. It’s ridiculous.
LB
Levi Brown
May 2, 2021
5.0
Speedy Service And Wonderful Employees💯
WJ
Wanzie Jenkins
Sep 17, 2017
3.0
Chicken basket hardly any chicken.. I ordered a 5piece for me and one for my fiance' got maybe 3 strips and crumbs.. their attitudes were something too.
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