Whataburger

3.6
242 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Location

Whataburger
1863 Main Street, Madison, MS
39110, United States

Hours

Reviews

3.6
242 reviews
5 stars
126
4 stars
25
3 stars
16
2 stars
12
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times at both the drive-thru and dine-in.

Food Quality

Feedback on food quality was mixed; some enjoyed the meals while others received cold or incorrect orders.

Customer Service

Several reviews highlighted friendly and helpful staff, particularly during the overnight shift, although there were also complaints about indifference from some employees.

Cleanliness

Multiple customers noted issues with cleanliness in the restaurant, including dirty floors and unsanitary conditions.

Management Issues

There were mentions of poor management and the need for new leadership to improve overall service and quality.
  • CP
    Cami Phillips
    Nov 17, 2025
    4.0
    I had the most pleasant experience with Shayla as the cashier! Made my night!
  • CH
    Chelsea Hughes
    Nov 16, 2025
    1.0
    Makes absolutely no sense to have a drive through system like this so the people who order ahead and get their food has to wait 30 minutes for the people in front to get their food so we can leave, been waiting thirty minutes for these cars to get their food after we got ours because we couldn’t leave because of this ridiculous drive through system. And they messed up our order.
  • RC
    Riley C
    Nov 9, 2025
    2.0
    I was in the drive though and in the middle of taking my order the lady started talking to other people in the restaurant. Then when she finished whatever she was doing, instead of finishing my order, she swapped to the other lane and took their order. She eventually moved back to my lane and she did not even apologize or seem concerned that she cut off my order. Once I got to the window my order was incorrect and they did not give me my drinks. The receipt had my order correct but they did not read it correctly or something. I’m not typically one to write bad reviews but I have never had a good experience at this location.
  • PP
    Paul Povolni
    Nov 2, 2025
    1.0
    Slow service. Got a cold burger and cold fries. Asked for ketchup and there wasn't any in the bag. I was the only one in line. The view from the drive through is like looking into a messy back storage room. Won't ever go back.
  • SB
    Sarah Bentley
    Oct 24, 2025
    1.0
    Not only can these people not get an order right, ever, tonight they thought they could fleece my husband for a tip. And then didn't give him his food from the order. I'm from Texas, this is easily the worst Whataburger in the country.

Frequently Asked Questions About Whataburger

What types of food does Whataburger serve?

Whataburger serves burgers, chicken, salads, and breakfast items made to order with 100% pure beef on a toasted five-inch bun.

What are the hours of operation for Whataburger in Madison, MS?

Whataburger is open 24 hours a day, seven days a week.