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Whataburger

3.8
(346 reviews)

Business Details

1863 Main Street, Madison, MS
39110, United States
(601) 707-4088
https://whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Location

Whataburger
1863 Main Street, Madison, MS
39110, United States

Hours

Reviews

3.8
346 reviews
5 stars
202
4 stars
28
3 stars
23
2 stars
17
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with some waiting over 30 minutes for their orders.

Food Quality

Many reviews mentioned issues with food temperature and incorrect orders, including cold burgers and missing items.

Customer Service

While some staff members received praise for their friendliness and service, others were criticized for being indifferent or unhelpful.

Cleanliness

Several customers noted unsanitary conditions and a dirty store environment.
  • DG
    Darius G.
    1 day ago
    5.0
    I just wanted to give a shoutout to Quez at Whataburger! The customer service was top tier from the moment I walked in. Quez had a great attitude, was super respectful, and made sure my order was right. You can tell he actually cares about the customers and takes pride in his work. It’s not every day you get service like that. Definitely made my visit better. Keep up the great work, Quez! 🙌🍔
  • KN
    K Nichols
    Feb 19, 2026
    4.0
    My kids love this place even though it takes forever to get your food. I don't mind stopping there if they have those delicious, gooey, hot cinnamon rolls. I buy the whole pan. Why buy 1 for $4, when you can get the whole pan for $12.
  • JB
    Jaquawn Burns
    Feb 18, 2026
    5.0
    Breia E provided exceptional customer service, creating a warm and welcoming atmosphere. Her dedication to ensuring a pleasant experience was evident in her exceptional efforts. I intend to return to this establishment for future dining experiences and I also recommend it to friends and family. I express my sincere gratitude for making my evening memorable.
  • DG
    dejanae gilyard
    Feb 6, 2026
    5.0
    I had a great experience at the Whataburger in Madison, MS! The food was fresh, hot, and made exactly how I ordered it. The burgers were juicy, the fries were perfectly seasoned, and my order came out quickly even though they were busy. The staff was friendly, professional, and made sure everything was correct before I left. The restaurant was also clean and well kept, which made the visit even better. I’ll definitely be coming back and would recommend this location to anyone looking for good food and great service!
  • KH
    Kevin Holland
    Jan 31, 2026
    2.0
    THIS WHATABURGER SUCKS-- That's the bottom line. I drove 8 miles for Lunch-- ordered a #4 Jalapeño Burger with a Large Onion Rings and a Coke at the Drive Thru. I paid for my order, tipped the server and was driving back to work to enjoy it -- reached in the bag for a couple of onion rings and it wasn't a large order like I requested, and they weren't even warm, and the Coke was flat. Got back to work and reached for my Burger. THE MEAT Inside the burger Was REFRIGERATOR COLD 🥶 like something left over from the night shift. I Drove Back another 8 miles-- walked inside and asked for The Manager and was told that She's busy. They wanted to know what's wrong & I Told Them how pathetic I thought this was. Although they replaced my order-- The Manager Never Came Out and nobody even offered an apology. The MISSISSIPPI DEPARTMENT of HEALTH needs to pay closer attention to this Whataburger location. If I wanted a cold lunch, I would have went to Subway.

Frequently Asked Questions About Whataburger

What types of food does Whataburger serve?

Whataburger serves burgers, chicken, salads, and breakfast items made to order with 100% pure beef on a toasted five-inch bun.

What are the hours of operation for Whataburger in Madison, MS?

Whataburger is open 24 hours a day, seven days a week.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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