Chipotle Madison MS is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported unsatisfactory food quality, including over-salted dishes, missing ingredients, and unappetizing meals.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash cans and unclean dining areas.
Management Concerns
Several reviews pointed to a lack of effective management, with calls for better training and oversight of staff.
Inconsistent Experience
While some customers enjoyed their meals and service, many others had negative experiences, indicating a lack of consistency in quality and service.
JJ
Jazmine
Dec 26, 2025
1.0
Literally worst service and food I’ve ever experienced at chipotle . Avoid if you can
SI
steven irmeger
Dec 19, 2025
1.0
I rarely post reviews but I was incredibly frustrated with the service there today. I came through the drive thru and asked if I could grab 2 gift cards. I understand that it’s a pick up window, but with a young child in the back I thought this might be more efficient and worth a try. The lady said I would have to go inside to pick up any cards. Frustrating, but I understand that they might have a policy about this, so I park and take my baby into the store. The front door was unlocked, I went up to the cashier (different employee) and was told that they were closed and I couldn’t buy a card (this was about 20 minutes before their official opening time, which I had not realized and obviously didn’t think about since the door was unlocked).
As I left the store and put my now screaming kid in his car seat I fumed about the poor service, and this is why I spent the time to write this review. The fact the store was closed could have been told to me before I dragged my kid inside the UNLOCKED door and was treated rudely at the counter. I understand the customer is not always right but good grief, try to actually serve and make a good name for your establishment. We will definitely not be going to this location again.
Having read the reviews, I see that this a common trend at the store that clearly reflects on poor upper management.
Just avoid this location. There are many other locations that will treat you like a respectable human being. Your children and sanity will thank you.
LB
Leisa Barnes
Dec 6, 2025
1.0
The female staff and manager have the nastiest attitude. They also refused to allow my son to purchase the BOGO that going on for today. This location needs new management and staff. Maybe ensure they are trained in customer service.
YW
Yolanda Weeks
Nov 26, 2025
1.0
BOGO was a rip off!!!! They charged me for four and when I caught it with the receipt, they only trying to compensate 2 !! The food wasn’t good either and they left off my vinaigrette!!!!
AU
A Google User
Nov 21, 2025
1.0
When I walked in not well served, respected nor treated fairly. First I asked the worker if they could give me brown rice for my bowl, that was a decent amount. Secondly, I asked for chicken poorest amount of chicken for a whole bowl full of rice. Lastly, I asked for queso he gave me a drizzle of it like it’s something being but on a biscuit. So, I took myself and walked right on out the door.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Madison, MS?
Chipotle Mexican Grill is located at 164 Grandview Blvd, Madison, MS 39110, USA.
What are the operating hours for Chipotle Mexican Grill in Madison?
Chipotle Madison MS is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle online for pickup or delivery?
Yes, you can order online via the Chipotle app or the website at https://order.chipotle.com/ for convenient pickup or delivery.
Does Chipotle Madison MS offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What type of food does Chipotle Madison MS serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
How can I contact Chipotle Mexican Grill in Madison via email or phone?
You can reach them at MS.4623.Madison@chipotle.com or call +1 769-666-6903.
Are there other dining options near Chipotle Madison MS?
Yes, nearby options include Raising Cane's for chicken, Zaxby's, Moe's Southwest Grill, Jason's Deli, Firehouse Subs, Baskin-Robbins for ice cream, and Ichiban Buffet & Grill for sushi and Chinese cuisine.
What shopping centers and stores are close to Chipotle in Madison?
Nearby shopping venues include The Forum At Grandview, HomeGoods, Kirkland's, Michaels Stores, David's Bridal, DICK'S Sporting Goods, and Miskelly Furniture.
Are there entertainment options near Chipotle Madison MS?
Yes, entertainment options nearby include the Malaco Grandview Cinema & IMAX and the Malaco Grandview Theatre for movies and shows.
Where can I find beauty and wellness services near Chipotle?
Organic Nail & Lash Bar is a nearby beauty salon offering nail and lash services for customers in the area.