Chipotle Mexican Grill

Reviews

• KK

  kaden

  3 days ago
  1.0
  When I walked in not well served, respected nor treated fairly. First I asked the worker if they could give me brown rice for my bowl, that was a decent amount. Secondly, I asked for chicken poorest amount of chicken for a whole bowl full of rice. Lastly, I asked for queso he gave me a drizzle of it like it’s something being but on a biscuit. So, I took myself and walked right on out the door.
• TD

  Tyler Delaney

  4 days ago
  1.0
  Threw half of my burrito away because there was no more meat in it…tables looked like crap and trash cans overflowing. This chipotle is a joke and it’s pretty apparent the owner doesn’t care if it is individually owned or corporate doesn’t care one of the two but I’ll never be coming back to this one it’s a waste of time and money
• KW

  Kim Wolf

  Oct 10, 2025
  1.0
  I refuse to go into this chipotle restaurant to order because service is so bad at this location. So I usually use door dash to order chipotle. I orders as usual tonight but the order was wrong on every level. I ordered 3 burrito bowls of which all three were wrong, I also ordered large chips and queso. I got a small chips and no queso. It takes a lot for me to complain or leave a bad review. But after speaking to chipotle customer service about my order being wrong and being told I had to place my order complaint with Door Dash for a refund I showed my ass. Door Dash did not make my order wrong Chipotle did. I spent over 45 minutes with their customer service which was not in the US, I was only given coupons to spend in Chipotle. I spent almost $100 to have food delivered because this location is notorious for not getting orders right or having a long wait time or being out of items on menu. I like chipotle’s food but they make it hard to want to eat here. When ahit is wrong I should be able to speak to the store that made it wrong not customer services in another country to make it right. What a disappointment.
• VJ

  Velma jones

  Oct 7, 2025
  1.0
  The tables were not clean, the garbage can was running over, the ice machine broken, all the napkin holders were empty, counter not clean where the utensils were. Tissue in bathroom not in holder. There was no one in line waiting for food and two employees at the cash register and two employees standing idly. I always enjoyed eating there but it will be a while before I go back there. where was the manager that they couldn’t see the condition of this place? I sure hope they get this corrected.
• EW

  Elizabeth W

  Oct 6, 2025
  1.0
  I am not one to share reviews but I was shocked with my experience today. I ordered a burrito with chicken, white rice, black beans, corn, cheese, and guacamole, which is normally what I get in a bowl, but I felt adventurous today so I got the burrito. The burrito would have been good except the rice had chucks of salt in it to the point that I was crunching salt granules as I chewed. There is no reason for a Chipotle burrito to be crunchy. To put it simply, the rice was heavily over salted. It was absolutely disgusting and I had to spit it out. I don’t understand why it was so bad. I have been to Chipotle many times and usually love it so why this experience was so bad I have no idea. There was hardly any chicken in the burrito either. The only saving grace in this burrito was the guacamole but once I ate all the guacamole I had to throw away over half my burrito which is such a waste and is bad like throwing away money. I don’t like to waste food and I usually will suck it up and eat my food even if it’s bad but this was inedible. And don’t even get me started on the service. I went through the chipotle fast lane. When I pulled up to the window the employee inside was working on another order which is fine because I understand that she has other orders to fulfill. When she finally did come to the window she just opened it and started at me. She never spoke a single word to me. That is rude as all get out. I understand that you are working a job that can be difficult but the least that you can do is acknowledge your customer and ask “what is the name for your order?” To just stare at me and have me do all the talking is absolutely unacceptable. Never in my life have I ever been treated so disrespectfully by an employee. The bare minimum that I ask is to simply be acknowledged. That’s your job. You are in customer service so you should, as your job implies, serve your customers politely. That means acknowledge your customers. I am so disappointed. I understand that customer service is hard but please just say something. She handed me my bag of food (which had no napkins, just the sad salty burrito) and then turned and went back to her job. At least that’s one good thing I can say. She appeared to actually be working not slacking off. Overall I was incredibly disappointed with my experience. This was not the Chipotle that I know and love.

Frequently Asked Questions About Chipotle Mexican Grill