Chipotle Mexican Grill

Reviews

• TC

  Tim Cook

  Feb 22, 2026
  2.0
  I don’t normally give negative reviews to establishments, however, the only way things can be corrected is if they are communicated. I was completely shocked at the condition of the dining room of this facility. The floors had garbage and spilt drinks (safety hazard) everywhere with most of the tables being used/filthy where they couldn’t be used. The fountain drink machine had ice piled up in the tray and no napkins available. Even with these conditions, the service was fair and thankfully the food was good as always. I’m not sure if this was an off-day or a regular occurrence. I’m hoping this was a rare off day for this facility.
• AA

  ADCRE8OR

  Feb 17, 2026
  4.0
  Underrated! The food here is always excellent; the service is also good.
• ED

  ernesto. delgado

  Jan 29, 2026
  1.0
  i’m very loyal i go 5 times a week and today i spilled water on me and screamed a little and they kicked me out and called the cops. im never going back to the chipotle in madison the costumer service is awful and always low on food with long lines.
• NS

  Nate Sirven

  Jan 26, 2026
  5.0
  10/10 date i recommend
• SI

  steven irmeger

  Dec 19, 2025
  1.0
  I rarely post reviews but I was incredibly frustrated with the service there today. I came through the drive thru and asked if I could grab 2 gift cards. I understand that it’s a pick up window, but with a young child in the back I thought this might be more efficient and worth a try. The lady said I would have to go inside to pick up any cards. Frustrating, but I understand that they might have a policy about this, so I park and take my baby into the store. The front door was unlocked, I went up to the cashier (different employee) and was told that they were closed and I couldn’t buy a card (this was about 20 minutes before their official opening time, which I had not realized and obviously didn’t think about since the door was unlocked). As I left the store and put my now screaming kid in his car seat I fumed about the poor service, and this is why I spent the time to write this review. The fact the store was closed could have been told to me before I dragged my kid inside the UNLOCKED door and was treated rudely at the counter. I understand the customer is not always right but good grief, try to actually serve and make a good name for your establishment. We will definitely not be going to this location again. Having read the reviews, I see that this a common trend at the store that clearly reflects on poor upper management. Just avoid this location. There are many other locations that will treat you like a respectable human being. Your children and sanity will thank you.

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