Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.2
445 reviews
5 stars
270
4 stars
87
3 stars
44
2 stars
12
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent, with several complaints about cold or poorly prepared items, but also many positive remarks about the ice cream and certain menu items.
Cleanliness
There are reports of cleanliness issues, particularly in the dining area, which detracts from the overall experience.
Management Issues
Several reviews indicate problems with management, including poor handling of customer complaints and lack of staff uniforms.
Overall Experience
While many customers enjoy the ice cream and some aspects of the service, there are significant concerns regarding food preparation and customer service consistency.
- MWMike WaltersOct 29, 20255.0Cashier was very nice.
- AMAmber MeadorOct 22, 20251.0Since when is it okay for employees to come to work in thier pj's? I come to pick up an order the store was completely dead . I wasn't greeted by an employee. I walk over to the blizzard bar and asked if they had my order . The order wasn't even started . She made the order and when she walked around the corner . She's was in purple crocs baggy Grey sweat pants a yellow shirt with a black mickey mouse sweat shirt this was approximately 530 pm on Wed October 22 . Another male employee had on Grey Alabama sleep pants . Did dairy queen do away with uniforms ? What is the manager doing ? 🤔 Do better dairy queen ! Do better .
- TWTracy WilliamsOct 15, 20251.0Drive through lady was rude and didn't greet us or say thank u. Didn't repeat order or anything. Straight rude
- CCCarinOct 13, 20255.0I need an ice cream treat and i got it yum 😋
- JSJoseph StevensOct 5, 20255.0Outside dining with the view of Laurel’s 16th Ave. busy beautiful atmosphere.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Laurel, MS offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.
Where is Dairy Queen Grill & Chill located in Laurel?
It is located at 11 Flynt Rd, Laurel, MS 39443-5782, USA.
What are the regular opening hours for Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 10:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service and outdoor seating?
Yes, it offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and wheelchair accessible?
Yes, the location welcomes families and children, provides booster and high chairs, and is wheelchair accessible.
Does Dairy Queen Grill & Chill provide free Wi-Fi and restrooms?
Yes, free Wi-Fi and restrooms are available for customers.
Can customers order from Dairy Queen Grill & Chill online or get mobile deals?
Yes, customers can order online for pickup and access exclusive mobile deals through their app.
What are the holiday hours for Dairy Queen Grill & Chill during Thanksgiving and Christmas?
On Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025), the restaurant is closed. On the days before Thanksgiving and Christmas, it is open from 10:00 AM to 6:00 PM.
What nearby fast-food options are close to Dairy Queen Grill & Chill?
Nearby fast-food options include Raising Cane's, Panda Express, and Firehouse Subs, providing variety for customers in the area.
Are there other useful amenities near Dairy Queen Grill & Chill for customers?
Yes, nearby you can find Walmart Pharmacy for health needs, Lowe's Home Improvement for home supplies, and Murphy USA gas stations for fueling vehicles.