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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, MS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7380 Siwell Road for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to significant dissatisfaction.
Food Quality
While some reviews praised the food as fresh and tasty, others noted problems such as burnt items and poor preparation.
Speed of Service
A consistent theme was slow service, with multiple customers experiencing long wait times for their orders.
JL
Jasmine Liddell
5 days ago
1.0
I placed my order at 7:51. At 8:01 the screen said that Keaunna or something similar was headed out with my order. 8:11 rolls around and still no order. I called back in and said hey I was just checking to see if y’all forgot about me and the response was no we are just trying to get all the food out and somehow yours got lost no apology or anything. I wish I hadn’t paid with a card because I just would have left. However 8:28 rolls around and I finally get my order. The carhop did apologize but it was very dry passed me my good and immediately walked away. I was so pissed I forgot to check my food just to get Luke warm fries and paid extra for bacon that I didn’t even receive! Horrible experience. I could understand if they were busy but they were not.😡😡
MA
Mariah Alexander
6 days ago
2.0
I think the filters need to be changed or something…it seems like everytime I order my dr pepper its flat, and not strong at all
MH
Marie Henderson
Feb 15, 2026
1.0
I ordered two bacon, egg, and cheese toasters. They looked pitiful and tasted awful. The service was slow and the price I paid for what I got was not worth it.
CB
Cassie Bridges
Jan 24, 2026
4.0
Very friendly staff, very attentive, I enjoyed, very clean. I recommend
RW
Roy Wilson
Jan 12, 2026
3.0
Ordered $66 in food. Didn't receive any straws, spoons for ice cream and no napkins..