Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1220 E Northside Dr in Jackson, MS. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong items and preparation mistakes.
Food Quality
Several reviews mentioned dissatisfaction with food quality, including overcooked, undercooked, or improperly prepared items.
Management Response
Some customers noted positive experiences with specific managers who provided good service and resolved issues.
AA
Anthony
6 days ago
1.0
Food was cold and I'm missing items. They won't answer the phone when you call them, but when you goes up there they in there playing. People walking in the back that dont even work there around your food. Just horrible. Never again.
EM
Eunieca McGee
Jan 9, 2026
1.0
Maybe it's the pizza Hut locations in Jackson, MS, but the customer serviceis a ridiculous and pitiful experience. This is my 2nd time having horrible service at a Pizza Hut location here. Your Hwy 80 location is just plain out sad, your Terry Rd location doesn't even answer the phone. I understand high call volume, however I was answered THEN placed on hold THEN hung up on saying they're busy. What type of establishment is this? Who are the managers of these locations? Are y'all positive those particular ppl deserve to be in charge of such an environment because it's clearly being shown they have no clear sense of direction. I will continue to leave reviews especially for the Jackson, MS locations until something is done here. This is the saddest pizza Hut franchise in the US & I CAN SAY THAT BEING AS THOUGH I HAVE VISITED THE ESTABLISHMENTS ACROSS THE US; NORTH, NE, E, SOUTH, SE AND WEST. RIDICULOUSLY INCOMPETENT
TG
Tk Green
Dec 31, 2025
1.0
Horrible customer service, had to wait for my food even though it was already ready for over 10-15, literally witnessed it sitting there while steady questioning workers about it!!!! Will not visit again !!!
AA
Angie
Nov 30, 2025
1.0
I wish I could give them a zero! Poor quality food and rude staff. I’ll NEVER spend my money at this location again!!!
KM
Karen Martin
Nov 5, 2025
1.0
Using the app is useless because it’s never ready when it says it will be, tonight I never even got my food, couldn’t get in the door, because they are so slow people were waiting and a line was out the door, this whole store needs new employees, I’ve only met 3 that was reasonably nice…