Brand Certified
McDonald's
3.4(1087 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5799 Terry Rd, Jackson, MS
39272, United States
Certified by McDonald's • Mar 01, 2026
(601) 371-8749
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,087 reviews
5 stars
375
4 stars
209
3 stars
207
2 stars
90
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and negative attitudes.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Many reviews mentioned cold or poorly prepared food, with some customers stating that the food was inedible or not fresh.
Long Wait Times
Customers frequently complained about slow service, long lines, and extended wait times for both drive-thru and in-store orders.
Cleanliness Issues
Several reviews pointed out cleanliness problems, including dirty dining areas and unsanitary conditions.
- MYmichael yatesFeb 22, 20261.0McDonald's in Byram, MS has got be the absolute worst fast food store in the state. Ordered at the kiosk and the receipt did not print so I had no proof as what I ordered. Of course I didn't get the entire order. Well there is a ticket on the bag when you receive your order but not the amount you paid at the kiosk. The manager argued with me about what I paid and what I got. So she did not make it right but it was only $1 that it cost me because you could add a breakfast burrito for $1. I added it and paid the dollar extra but didn't get it. So it's been a couple of years since I ate at McDonald's and this visit reminded me why it's been that long. Now for sure I will not EVER return. Long post but when it's worth it for people to know how they treat customers at McDonald's then I don't mind the time it takes.
- MEMallarie EvansFeb 13, 20262.0I come here all the time and have had the SAME issue every time. the little girl in the pickup window is rude as hell and i’m constantly missing things from my order. and when she brought my food out she decided to have an attitude with me when i asked her for ketchup. I have never been to a worse mcdonald’s sincerely. CUSTOMER SERVICE IS NOT HARD!!
- JCJuaval ClarkDec 21, 20251.0Their service is pitiful. I’ve been waiting in line for 45 minutes for a mobile order. They need to change management and get a better crew. It is 5:58 in the evening and they have the lobby locked. This is an inconvenience And unacceptable!!!!
- DDDaddy_KenDec 19, 20251.0I was just trying to get the new grinch thing and when I asked the lady she over here yelling No!!!
- CNCJ NOLADec 16, 20251.0The bread was burned, wasn’t any ketchup on it and it was cold I didn’t even wanna eat it straight trash
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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