Wendy's

Reviews

• MW

  Marvin Witzleb

  Dec 24, 2025
  1.0
  This has to be the worst Wendy's in the west tri state area. They are inefficient and rude. Though the food usually tastes ok, my orders are seldom correct. Upper management should save this Wendy's before it fails completely. The problems have to be generated from the manager. It takes at least 20 to 30 minutes to go through the drive thru and they always seem to be out of something like Coke. Really. I have received bathroom paper towels for napkins if I get any at all. Until management stops trying to cut corners and starts requiring employees to do their job, this store will not get better. This location is very convenient to me, but I would rather drive to another Wendy's at Church Road, Goodman and Interstate Drive or Stateline Road than do business at the Penny Lane Wendy's in Horn Lake. I am sure Wendy's has standard operating procedures for a profitable and successful restaurants, but these guidelines are not being followed at this Wendy's. With three other Wendy's in the area, Penny Lane Wendy's should be competing to be the best instead of the worst. I just ordered a Daves Combo single and a 3-piece chicken tenders. I received 6-piece chicken nuggets. No burger. No Frys. They got my Coke right, though I asked for no ice and it had ice. Should have gone to another Wendy's.
• SH

  Savley Helton

  Oct 25, 2025
  5.0
  I came here to grab some food after what felt like the worst serving shift I've ever had. They were very kind and quick. Would definitely recommend especially at 11pm after a ridiculously long day.
• BF

  Booth Family

  Oct 23, 2025
  1.0
  Please avoid eating from here. NOTHING THEY COOK IS FRESH TO ORDER AND MY FAMILY GOT FOOD POISONING FROM GETTING FOOD FROM THEIR DRIVE THRU ON 10/22/25 after 5pm here.
• LS

  Lenora Smith

  Oct 21, 2025
  5.0
  I love their frosty
• VL

  Victor Lewis

  Sep 18, 2025
  1.0
  The food is good when they get my order right. This isn't just once it's almost a guarantee that something is going to be missing or the items are incorrect. I thought ordering online would remedy this problem but it didn't. They need to install a third window so you can get the right order. Oh and don't go in to complain, the manager if they are on, are usually great but tell a regular employee and you come away feeling insulted attitude all around. I'm sorry you screwed up but I'm ordering for a family of 5 and don't want to make two trips.

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