Wendy's

Reviews

• LN

  L Nai

  Feb 15, 2026
  1.0
  Employee hands me my drive thru order but doesn’t tell me I have food missing. I check my order realize I’m missing 2 items I PAID for. Attempt to get employee’s attention. Watched as employee ignored me. Once they realized I wasn’t leaving without my full order or a refund they then proceed to say oh he must have forgot to tell you. No. You expected me to pull away and not notice I’m missing items.
• CC

  Chandra

  Feb 12, 2026
  2.0
  The resturant had a smell and it was dirty. Please change gloves after you pull up your pants. Ugh
• LR

  Living room

  Feb 11, 2026
  1.0
  Just eat some grass from the parking lot, your experience will be better
• CC

  Chase

  Feb 11, 2026
  1.0
  Worst Wendy's around. Is it really that hard to put more than a thymbol of mayonnaise on a chicken sandwich? And plus had to wait 15 minutes and was the only one there. The new manager Quinctus hunt is running this location into the ground
• MW

  Marvin Witzleb

  Dec 24, 2025
  1.0
  This has to be the worst Wendy's in the west tri state area. They are inefficient and rude. Though the food usually tastes ok, my orders are seldom correct. Upper management should save this Wendy's before it fails completely. The problems have to be generated from the manager. It takes at least 20 to 30 minutes to go through the drive thru and they always seem to be out of something like Coke. Really. I have received bathroom paper towels for napkins if I get any at all. Until management stops trying to cut corners and starts requiring employees to do their job, this store will not get better. This location is very convenient to me, but I would rather drive to another Wendy's at Church Road, Goodman and Interstate Drive or Stateline Road than do business at the Penny Lane Wendy's in Horn Lake. I am sure Wendy's has standard operating procedures for a profitable and successful restaurants, but these guidelines are not being followed at this Wendy's. With three other Wendy's in the area, Penny Lane Wendy's should be competing to be the best instead of the worst. I just ordered a Daves Combo single and a 3-piece chicken tenders. I received 6-piece chicken nuggets. No burger. No Frys. They got my Coke right, though I asked for no ice and it had ice. Should have gone to another Wendy's.

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