McDonald's

3.4
1159 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
440 E Commerce, Hernando, MS
38632, United States

Hours

Reviews

3.4
1,159 reviews
5 stars
375
4 stars
248
3 stars
224
2 stars
96
1 star
216

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, often receiving the wrong items or missing components.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive employees.

Food Quality

Food quality was inconsistent, with complaints about cold or poorly prepared items, though some customers noted fresh and hot food.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and the presence of flies.

Wait Times

Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant.
  • ES
    Ella Smith
    1 day ago
    1.0
    Waited 30 minutes for my curbside pick up and I saw people go around the drive-through a few times so I decided to go in. One of the workers said she didn’t see it on there and it didn’t pop up. I showed them my order number and receipt and apparently they were gonna start making it but they didn’t. They had no workers at the counter. I stood there forever and asked about three different times to make it at this point. this one worker kept coming to me and I told her what I was waiting for and she said okay and she just kept walking away. It had been an hour this man picking up DoorDash told one of the workers that I have been waiting here for an hour. She says “you ain’t been waiting here for no hour”. She says it with a nasty attitude. Her face had a very nasty look on it. All of the workers had a attitude. Some on their phones. They all were laughing and playing around. Horrible place. They had to remake my sandwich because it was wrong. I didn’t realize until I got home that they didn’t give me all my chicken nuggets. I didn’t get no apology or nothing. My food is cold and it’s been over an hour and I left. This is completely unacceptable and those employees need to be fired. You can’t just treat people however you feel like it. The customer service at this McDonald’s is absolutely horrible and if I could give this place a negative star then I would.
  • CP
    Carol Diane Poole
    Nov 17, 2025
    4.0
    Orded a double cheese burger asked for it plain but add mac sauce the burger was so messy had to pull over to clean my hands off dont offer to make a burger like i want it if its going to be m ade so messy i cant eat it and drive that was the reason i came thru drive thru so i could eat as i kept driveing
  • TM
    thomas mcplay
    Oct 31, 2025
    1.0
    Food was good but manager was rude and had an attitude with my order. Definitely won’t be going back to this Mcdonald’s! Don’t recommend!!!
  • JF
    J D (FuzzyBabyDaddy69)
    Oct 5, 2025
    1.0
    I can only assume something is wrong with your cooks. Please have them checked out. Usually your service is good, but tonight was horrible. I ordered a big Mac combo through the app so there should not have been any confusion to my order, but it was still messed up. As you can see, the container was correct and that's why when I looked in my bag, I thought that I had the right order. However, I received a fish sandwich in the food container. Also, I ordered 2 pumpkin pies and got 1 apple and 1 pumpkin. For such a large corporation, you definitely are messing yourselves up by allowing this type of poor service to go out of your doors. Maybe McDonald's should get some training from Chic-fil-a. As well, I should have known they would mess up my order since they could not give me a receipt. Now I cannot report the bad order because I don't know the store number.
  • AW
    Aleshia Wood
    Sep 1, 2025
    1.0
    Hands down the worst McDonald’s I’ve ever been to. I tried to get an iced coffee.. they tried charging me when I used my points, the cashier had an attitude problem, and when I finally got my coffee after waiting in the drive thru for 10 mins it was just milk And flavor. I took it inside and asked them to remake it.. they did and again it was just milk and flavor. Whoever is training these people is incompetent. I used to work at McDonald’s and I know what an iced coffee looks like. This isn’t it.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's in Hernando, MS?

McDonald's in Hernando is open daily from 4:00 AM to 11:00 PM, except on Friday and Saturday when it closes at 11:00 PM and 11:00 PM respectively.

When is the drive-thru at McDonald's in Hernando open?

The drive-thru is open from 4:00 AM to 11:00 PM Monday to Thursday and Sunday. On Friday and Saturday, it stays open until midnight.