Arby's

4.0
651 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6178 Highway 98, Hattiesburg, MS
39402, United States

Hours

Reviews

4.0
651 reviews
5 stars
305
4 stars
182
3 stars
78
2 stars
27
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food even when the restaurant was not busy.

Food Quality

While some customers enjoyed the food, others complained about items being cold, stale, or poorly prepared.

Staff Attitude

Mixed reviews on staff friendliness; some customers noted rude or inattentive service, while others praised friendly interactions.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to customer dissatisfaction.
  • OF
    Olivia Funkhouser
    Dec 29, 2025
    3.0
    Always had good food here, but if you're going to stop running a special, then take the special off of the marquee. It's misleading to have a sign out front that says "2 For $6.99 BNC" and then when you pull up to the window, they say they aren't doing that deal anymore. They need to find a way to compete with the Wendy's next door which sells several 5 and 6-dollar biggie bags.
  • FW
    Francesca Wind
    Dec 28, 2025
    5.0
    Clean bathroom, Great food and customer service was Great. Will be back again soon.
  • GH
    George C Husted
    Dec 16, 2025
    5.0
    Very good tasting food. Excellent service. No wait.
  • SS
    Stephen Smith
    Dec 3, 2025
    3.0
    Food was decent—classic Arby's roast beef, curly fries were hot and fresh, no complaints there. But man, the service experience dragged this down hard. There were literally TWO people dining in (including me) and one car in the drive-thru, yet it took just shy of 20 minutes to get a simple combo meal. I watched the clock. The staff weren’t rude, just completely checked out—moving in slow motion, no sense of urgency at all, barely acknowledging customers. Felt like I was interrupting their day by ordering food. Arby’s isn’t fine dining, but 20 minutes for fast food when the place is empty is ridiculous. I like the food enough to come back, but only if I’m in no hurry whatsoever. Management needs to light a fire under this crew or something.
  • DF
    Debra Fillingame
    Nov 15, 2025
    5.0
    For some reason, I don’t go to Arby’s very often. Tonight I was near by and decided to go for a Ruben. When I pulled up I noticed they had deep fried turkey. So I opted for the deep fried turkey club. It was very very good. The baguette bun was soft and tasty. The Turkey and bacon plentiful and fresh. I took the lettuce off. I could only eat half of the sandwich. I shared a small order of steak bites with my pup. Looked like half dozen or so chunks of steak. It was tender and cooked medium rare. Tasted awesome. I could make a meal on steak bites alone, when I’m hungry for steak. Good choice.