Sonic Drive-In

Reviews

• BL

  Beach lover

  Mar 20, 2026
  4.0
  I only got a ice cream sonic blast but it was fixed correctly and tasted good
• AC

  Aprill Coleman

  Mar 15, 2026
  1.0
  I don’t find it productive to simply complain about a business without offering perspective — that’s the marketer in me. I also want to start by saying that I am a local business owner myself, and in this economy it’s important to treat consumers fairly and with dignity from the beginning of the transaction, not only after issues arise. Unfortunately, neither happened here. I stopped by Sonic today to grab a quick snack before doing some grocery shopping. I pushed the button and the young lady with glasses answered. I asked her if the slush machine was still down. With an extremely dismissive tone she replied “yes” and immediately ended the interaction — and by “ended,” I mean the screen went back to the default ad and the red light turned off. I pressed the button again and she asked to take my order. I ordered two drinks, a double cheeseburger, and poppers. When she brought the food out, the total was $16.01. I handed her a $20 bill and said “keep the change.” She raised her voice and repeated “THAT WILL BE $16.01.” I again said, “Here’s $20 — keep the change.” No thank you, no acknowledgment — she simply snatched the money and walked off. Not ideal, but I let it go. Then I opened the bag. The poppers were hot and freshly cooked, but the burger was another story. It was ice cold and clearly very old — the kind of cold that only comes from sitting for hours. I would honestly be embarrassed to serve something like that to anyone. Also, this wasn’t a double cheeseburger. Since I’ve seen the owner or store manager chronically online, I thought reaching out directly would be the most reasonable step. I sent her a photo of the food and tagged her in an older post letting her know I had sent a DM. She never acknowledged the message. No apology, no indication she would look into it. Instead, the rude assistant manager sends me a message asking me to call her— which I didn’t realize was her until I called and recognized her voice. When I spoke to her, the response I got was: “Well what do you want us to do?” I explained that I had been refunded and given a card to “make things right,” so I assumed that was the resolution. I asked if she was the person working the stall earlier, and she said yes. After that — silence. No apology. No accountability. I would genuinely be mortified to serve someone food like that. Unfortunately, this isn’t even the first issue I’ve had here. Last year I ordered a Blast that was loaded with peanut butter — and I’m allergic. When I brought it to their attention, the manager on duty at the time tried to tell me peanut butter comes in the cookie dough Blast and offered a redo “anytime.” I don’t want a redo. I want businesses to do things right the first time. There were very few cars there this evening. There was no reason to serve food that was clearly sitting since earlier in the day. After multiple bad experiences and the lack of basic customer care, this will officially be my last time patronizing this Sonic location.
• KF

  Kerry Frazier

  Jan 9, 2026
  1.0
  Food is cold and the wait is outrageous for your order to be wrong...
• WW

  WKJ

  Dec 18, 2025
  1.0
  This use to be the best Sonic, but within the last six months, it has just gone downhill! You guys need to get this store back in order! And for the love of God...PLEASE GET THIS STORE ANOTHER ICE CREAM MACHINE!!!! Every other day I hear "sorry ma'am but our ice cream machine is down". Just sad...
• RS

  Robert Stovall

  Dec 17, 2025
  5.0
  Great customer service