Dairy Queen Grill & Chill

3.6
691 reviews
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Business Details

1003 Brookway Blvd, Brookhaven, MS
39601-2645, United States
(601) 833-9311
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1003 Brookway Blvd, Brookhaven, MS
39601-2645, United States

Hours

Reviews

3.6
691 reviews
5 stars
298
4 stars
138
3 stars
77
2 stars
53
1 star
125

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's unsanitary conditions, including filthy bathrooms and sticky floors.

Customer Service

Many customers reported poor service, including rude staff and long wait times, with several stating they would not return.

Food Quality

While some customers enjoyed the ice cream and certain menu items, many complained about cold, overcooked, or incorrect orders.

Atmosphere

The overall atmosphere was described as unwelcoming and disorganized, with some noting a lack of professionalism among staff.
  • LL
    Lisa
    Jan 2, 2026
    1.0
    I watched a worker eating behind the drive thru window if I could upload pic I have one
  • ML
    Michael Langlinais
    Dec 23, 2025
    1.0
    This is without a doubt, the dirtiest Dairy Queen - or in fact "operating restaurant" that I've ever been in. The level of neglect necessary to achieve this is truly impressive. The bathrooms (my wife concurred) appeared to have been last cleaned during the Carter Administration. The floor tile was so greasy that it was akin to walking on an icy sidewalk. The tables and counter tops were similarly greasy. We were going to take a break and sit for a while, but chose to sit in our car rather than the restaurant. I can only imagine the shape of the kitchen. I wonder if the Mississippi Board of Health inspectors have been there in this century.
  • BB
    Bam
    Nov 29, 2025
    1.0
    This cannot be a real franchise store, service is horrible. They are always out of everything. Even the advertised limited time stuff they’re out of always. Woman taking orders is super rude and in a hurry, misses half the order and then blames it on you and they literally pull you around for ICE CREAM! This will definitely be my last time.
  • SW
    Sharen Ward
    Nov 4, 2025
    5.0
    I will not be back soon. The drive thru was super slow. It was only two vehicles in front of me. The two vehicles were there already when I pulled up in the drive thru. They are slower than molasses, and turtle and a snail. The food was good and fresh
  • FM
    Faith Major
    Oct 16, 2025
    3.0
    The cashier was nice even if he was a little discombobulated. He struggled with the order even though it was just a single burger with only ketchup and onions. The place was a little filthy and the other people that were working were lounging, one went shopping, and no one was cleaning. It just seemed like they were hanging out and not helping the ones that were working. It just wasn't a welcoming atmosphere.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzards, Grillburgers, Chicken Strip Basket, shakes & malts, and ice cream cakes.

Where is Dairy Queen Grill & Chill located?

It is located at 1003 Brookway Blvd, Brookhaven, MS 39601-2645, United States.