Wendy's

Reviews

• MM

  Mieyatta Malone

  3 days ago
  5.0
  Nothing like hot fresh fries dipped in chocolate frosty or ice cream…Thank you. ☺️
• KB

  Kanya Buczek

  Dec 23, 2025
  1.0
  Credit Card FRAUD!! Use CASH only here! I had just obtained a new credit card and handed it over to the employee who said he was working both the front counter and drive thru, but needed to process the payment at the drive thru. A few days later, there were multiple charges on my credit card totaling over $2,000, and this was the only place I handed over my card.
• CH

  Candy Hart

  Nov 18, 2025
  1.0
  I have been trying for resolution on an order from 8/21/25 to no avail. I submitted a message through the app, followed up by emailing. I got a response from customer service that the franchise had sent an email and also called. They had previously stated that no phone number was not available on the app. I corrected that and added my phone number. It was related to me through Wendy's Intl. The issue was they could not find the mobile order. Then they found it but asked me to pull to a pickup space even though there was no one behind me at the time. The order that was brought to me was not complete. I had ordered a breakfast biscuit meal with cinnabon and coffee. I got the biscuit sandwich and coffee. Then they brought a large seasoned potato out to replace the cinnabon. No one asked if that was acceptable. It was not. There is a price difference, the seasoned potatoes being the lesser amount. No credit was offered. I stewed about it for a couple of days before I made contact through the app. I was told there was an email sent AND a phone call. I have no email from the address I was given, not a phone call, no voicemail. This store really does not live up to the Wendy's reputation. There has been no resolution. It seems odd that Wendy's Intl can contact me w/o problems but contact local is impossible. I have not returned to this location. Today is 11/18/25. Soon to be 3 months. I will be repeating this review periodically. Very dissatisfied customer.
• PM

  Patrica MA

  Oct 21, 2025
  2.0
  Fuimos un domingo ya que no encontramos muchos restaurantes abiertos cerca y nunca habiamos ido, la comida es horrible, mi hija encontro un hueso en sus nuggets, el lugar estaba sucio con cucarachas yo creo que no han limpiado en mucho tiempo, nunca volveríamos
• BL

  Bunny Love

  Oct 13, 2025
  1.0
  Tonight I’ve got a horrible customer service at the Brandon ms location around 6:47 pm the manager on duty was very rude she acted like she don’t like her job she had a portable fan around her neck which was not work related I ask the young gentleman can I use my QR code then she came to the station with attitude like I pissed her off she don’t kno me at all

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