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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Brandon, MS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 900 W. Government Street for the ultimate SONIC experience!
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Food Quality
There are frequent complaints about cold food and inconsistent quality, with some items being served improperly or not fresh.
Service Speed
While some customers experienced quick service, many others noted long wait times and poor service, particularly during evening shifts.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rude or unprofessional behavior.
JP
James Portwood
Jan 31, 2026
3.0
Thier Chile dogs are good. Can't think of anything else. The last few milk shakes I got weren't good. They were hardly mixed and the flavor was weird tasting.
BS
Blake Smith
Jan 29, 2026
1.0
Marinara comes with cheese sticks, I’ve gotten my order delivered multiple times, 0 times have I received marinara. It was on my order every time. Lazy workers, will never go back to ANY sonic. Horrible
JJ
Juanita Jones
Jan 18, 2026
2.0
Quality and workers caring has like seriously dropped. Why was I given a meatball when it was supposed to be a smash burger?? Nobody was even there and the mozzarella sticks are so dry now and they give so little sauce to help. I mean quality has just dropped only thing good are the fries but I probs won’t go have for a long while and I don’t recommend Sonic at all.
EJ
Ebony Jones
Jan 4, 2026
1.0
Ordered on the app. Food was out in less than 5 minutes. Everything was cold and crammed in the bag. Ordered the frito chili cheese wrap with jalapeños. Recieved a cold wrap full of onions. Cold burger, cold cheddar peppers, cold mozzarella sticks, cold fries. The slushes as expected were cold. But no flavor. This is the third time in about 5 months that we have had Sonic and each time it has been this way. Kids need a good manager to manage them. People only get away with what is allowed. BOTH Sonic's in Pearl always provide great service and food. I stay in Brandon and always want to support Brandon. Now when we get a late night crunchy craving I am ok with driving a couple extra miles to get hot food and good service. $35 plus tip to get less than mediocre cold food is terrible. Whomever is in charge needs to figure out the p.m. crew situation.
AH
Amy N Hoover
Jan 2, 2026
2.0
I ordered 2 large mozzarella sticks and an order of French toast sticks with 2 syrup. I was charged for both syrups and told the toast doesn't come with any sauce. If I wanted syrup I had to pay for both. I've never heard of this! Only at this Sonic!!