Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
953 reviews
5 stars
245
4 stars
140
3 stars
149
2 stars
95
1 star
324
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with long wait times and poor communication.
Speed of Service
Numerous reviews highlighted extremely slow service, with long waits at both the drive-thru and inside the restaurant.
Food Quality
Customers expressed dissatisfaction with the food quality, mentioning cold items, incorrect orders, and overall poor preparation.
Cleanliness
Several reviews noted unsanitary conditions within the restaurant, including dirty tables and unpleasant odors.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
- AKAaron KnightNov 9, 20255.0Great experience! The atmosphere i was wonderful. The customer service was great and the employees greeted you with a smile! I’ll definitely be back! P.S. and the ice cream machine actually worked lol!
- CGCody GreeneNov 4, 20251.0All a sudden they are closed now at 10. Being one of 2 restaurants in the area that stay open late this is disappointing. I'm assuming the consistently bad service and food quality over the past few years keeping folks away have driven them to be unable to afford late night hours anymore. Sad. Smh smh
- RERichard EasleyNov 3, 20255.0I can't believe I'm writing a positive review for McDonalds. The ownership of this location has recently changed hands and they are making customers a priority again. I have an 11 yo who loves McDonalds as a treat. We do not eat out very often so its a big deal to him when he gets his Mickey D's fix. My wife and I always hate going because all McDonalds seem like a shell of what they once were. We were so surprised when visiting the Spillway location for the first time since the new ownership. We were greeted when we walked in the door and were immediately asked if we could be helped with our order instead of being directed to the kiosk. Service was quick. Not sure how fast, but under 5 mins in and out and in that time we were asked if we had been helped or needed something else no less than four times. 5 star for the service, four stars for the food (it is still McDonalds) and 4 stars for atmosphere. The restaurant was clean, but the McDonalds atmosphere is no longer bright and fun like it was back in the 80s and 90s. Instead they all feel cold and gray w/o personality. This of course is not the fault of the owners. They actually even had the windows decorated a bit more than a normal McDonalds. The main takeaway, if you go to a McDonalds in the Flowood area, go to the Spillway location.
- MHMargie HickmanOct 26, 20255.0This McDonald's is under a new owner and they are doing an outstanding job in customer service
- JJJevarius Bennett (JJ)Oct 12, 20255.0The manager Mr. Quinton is running an outstanding team and gives great customer service. First time I’ve been to a McDonalds in the last couple of years because of how bad the experience had gotten but this young man’s customer service will make sure I come back to this location
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 1860 Spillway Rd, Brandon, MS?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 10:00 PM on Friday and Saturday.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 11:00 PM, with extended hours until 11:45 PM on Friday and Saturday.
Is there a drive-through service at this McDonald's, and what are its hours?
Yes, the drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What mobile apps are available for ordering from McDonald's?
You can order using the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at McDonald's at this location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What types of services does this McDonald's location provide?
Services include DriveThru, McDelivery, Mobile Offers, Mobile Ordering, and WiFi access.
Where can I find the full menu for McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there any real estate offices near McDonald's where I could explore housing options?
Yes, several real estate agencies are nearby, including Advantage Closing and Escrow, 3S Homes, Shonda Watkins, and Trifecta Real Estate, among others.
What nearby places can customers visit after dining at McDonald's?
Customers may visit AJ's Total Wine & Spirits, Holly's Nail Salon, or enjoy dessert at Chillin On The Rez, an ice cream shop nearby.
How can I use nearby transportation or facilities to access McDonald's?
Nearby places such as Chevron Station Brandon and Sonic Drive-In can serve as landmarks, and gas stations nearby may help if you're driving; McDonald's offers drive-thru and curbside pickup for convenience.