McDonald's

3.4
471 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1310 E Main St, Willow Springs, MO
65793, United States

Hours

Reviews

3.4
471 reviews
5 stars
152
4 stars
94
3 stars
88
2 stars
50
1 star
87

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, stale, or improperly prepared food, with some experiencing food poisoning.

Cleanliness

Many reviews highlighted unsanitary conditions in the restaurant, including dirty floors and equipment.

Service Speed

Customers frequently complained about long wait times for their orders, often exceeding 20 minutes, even when the restaurant was not busy.

Staff Attitude

Several reviews noted rude or unhelpful behavior from staff, contributing to a negative customer experience.

Order Accuracy

There were multiple instances of incorrect orders being served, leading to customer frustration.
  • CW
    Clayton Wake
    Nov 16, 2025
    1.0
    1 out of 3 times we go here they forget one of our items, and food quality is very bad. cant even put the burger on the burger
  • LK
    Lori Katz
    Oct 3, 2025
    1.0
    Food was awful! Hamburgers were several days old. Chicken sandwiches were like cardboard. Ordered exact same meal one came dry and other had lettuce and mayo. While we were there someone brought the bag of food back and left with nothing. When we left we saw the kitchen. Food all over the floor including a Hamburger. Bunch of kids running the place. The state would shut them down if they walked in. Praying we don’t get sick. Don’t eat here! By far the worst McDonalds I’ve ever been to!
  • KW
    Krissi Willert
    Oct 3, 2025
    1.0
    Absolutely disgusting! I don’t typically leave a review if I can’t say something nice, but this McDonald’s was filthy! Burger parties, buns, fries all over the floor where they were cooking. They were walking all over them with smashed ones dried. The girls working had stringy greedy hair hanging everywhere. Got our food, and I returned it twice thinking it was just a strange occurrence that would get fixed. Nope. The burgers were so dried they looked like shrinky dinks and everything in it was hard…I get that McDonald’s in not a 5 star restaurant, but I think this place will make someone very sick. I have never experienced such filth and bad food before. Other people that came before us literally came back and threw their bag on the counter and told them they didn’t want it. They didn’t even want their money and left angry. The ice even had something yellow on it. Left nauseated after trying to take 1 bite. I couldn’t do it. We decided it was better to go without dinner tonight! DONT EAT HERE! THEY NEED INSPECTED ASAP!
  • TR
    T' RAT
    Sep 20, 2025
    1.0
    No meal deals & all their sandwiches cost top $$$ 😞
  • EC
    Emma Kay Collins
    Sep 19, 2025
    1.0
    We placed a mobile order on my fiances phone we we were 5 minutes away we waited in store for 30 minutes to receive our food multiple people who ordered after us received their food long before we were ever given our food when I asked the manger about this she walked away from me after giving me lots of attitude I am extremely disappointed and unsatisfied with the service provided and will do everything in my power to ensure that the service we receive in the future will be better and I expect McDonalds to punish Brooke the manager working tonight for this issue to be resolved, McDonalds had just lost many loyal customers tonight to make everything better our food was cold. To anyone told they are waiting on your mccrispy it takes 7 minutes to make one and they can make 4 at a time, don’t let them lie to you so they can be lazy

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Willow Springs?

McDonald's in Willow Springs is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight on Thursday through Saturday.

When is the drive-thru open at McDonald's Willow Springs?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to midnight Thursday through Saturday.