McDonald's

3.4
474 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1310 E Main St, Willow Springs, MO
65793, United States

Hours

Reviews

3.4
474 reviews
5 stars
153
4 stars
94
3 stars
88
2 stars
50
1 star
89

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, overcooked, and incorrect orders.

Service Speed

Many reviews highlighted slow service, with long wait times for food orders, even during less busy hours.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and unkempt staff.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of professionalism.
  • KK
    Kendall
    4 days ago
    1.0
    Second time visiting this location and both times were the same. I made an order on my app and still had to wait 15 minutes. We ordered 3 large fries and each was about half full and way overcooked. How were they so overcooked and still cold? Staff were not friendly and the place could use a good cleaning. If in the area again we will not be stopping by this location.
  • FF
    Farclaimer
    Nov 29, 2025
    1.0
    My food came with 2 burger that bother were half way together, on had 3 pickles and the other had one. On top of that the patties were burnt and it looks like they filled the medium fries half way. Its been getting worse everytime I eat here
  • MO
    Mary Obermite
    Nov 18, 2025
    5.0
    I am blown away by this McDonald’s crew. The French fries, which we asked for extra crispy, were the best we’ve had in forever. Service was super friendly and fast, and each person I interacted with was friendly and professional. We will be back again.
  • CW
    Clayton Wake
    Nov 16, 2025
    1.0
    1 out of 3 times we go here they forget one of our items, and food quality is very bad. cant even put the burger on the burger
  • KW
    Krissi Willert
    Oct 3, 2025
    1.0
    Absolutely disgusting! I don’t typically leave a review if I can’t say something nice, but this McDonald’s was filthy! Burger parties, buns, fries all over the floor where they were cooking. They were walking all over them with smashed ones dried. The girls working had stringy greedy hair hanging everywhere. Got our food, and I returned it twice thinking it was just a strange occurrence that would get fixed. Nope. The burgers were so dried they looked like shrinky dinks and everything in it was hard…I get that McDonald’s in not a 5 star restaurant, but I think this place will make someone very sick. I have never experienced such filth and bad food before. Other people that came before us literally came back and threw their bag on the counter and told them they didn’t want it. They didn’t even want their money and left angry. The ice even had something yellow on it. Left nauseated after trying to take 1 bite. I couldn’t do it. We decided it was better to go without dinner tonight! DONT EAT HERE! THEY NEED INSPECTED ASAP!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Willow Springs?

McDonald's in Willow Springs is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight on Thursday through Saturday.

When is the drive-thru open at McDonald's Willow Springs?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to midnight Thursday through Saturday.