Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Speed
Numerous reviews highlighted long wait times in both drive-thru and app orders, often exceeding acceptable limits.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or poorly prepared items.
Staff Attitude
While some staff were praised for their friendliness, others were noted as rude or unprofessional, impacting the overall experience.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of training, contributing to the overall dissatisfaction.