McDonald's

3.5
1504 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1320 Porter Wagner Blvd, West Plains, MO
65775, United States

Hours

Reviews

3.5
1,504 reviews
5 stars
503
4 stars
365
3 stars
293
2 stars
126
1 star
217

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms.

Order Accuracy

Customers frequently reported issues with incorrect orders and long wait times, particularly in the drive-thru.

Service Quality

While some employees were praised for their friendliness, others were noted for being rude or unprofessional.

Food Quality

Feedback on food quality was mixed, with some items described as fresh and hot, while others were criticized for being cold or poorly prepared.
  • VL
    Valerie Lee
    Jan 5, 2026
    5.0
    Used drive thru for quick snack. Food was hot and fresh, better than most locations. Excellent customer service. The place looked very clean.
  • SS
    Secret Shopper
    Jan 4, 2026
    5.0
    Used drive thru, fast. Food was hot and fresh. Great customer service.
  • JJ
    Josh Jolliff
    Jan 1, 2026
    5.0
    I'm not sure if Pam Pliler and the Hilburns still operate this location, but if they do it shows. Good service and the food was fresh. I know it's just McDonalds, but trust when I say that unfortunately all across the nation most of them are sub par at best. But not this one. It seems to still be running like a top.
  • MM
    Mariah M
    Dec 26, 2025
    1.0
    Easily the dirtiest McDonald's I've ever been to. We stopped on our way through town to grab lunch and stretch our legs. The floor was somehow sticky and slippery at the same time when we walked in and was like that through the whole building. There was grime everywhere. Every surface was dirty, even the "clean" tables had stuff on them. I had to wipe a mysterious green glob off our table, and there was gum stuck on the underside that we had to keep our toddlers from touching. The bathroom was absolutely filthy. Broken overflowing trash cans, disgusting toilets that obviously hadn't been cleaned in some time, the floor was so bad I didnt want my filthy shoes back in my car even. The bun on my sandwich was WET. Not from grease, like one half of it had been dropped in water or something? My husband got ketchup out of the dispenser by the drinks and it was orange and bubbly. The only positive I can say is the woman who took our order was nice. We will never be back and I hope they get inspected soon. Absolutely disgusting. I dont think they ever mop.
  • MJ
    Megan Johnson
    Dec 17, 2025
    1.0
    Absolutely terrible! Waited in the drive thru for over 30 minutes last night with my kids and when we got to the second window they didn’t have anything ready and couldn’t even figure out how to make a Carmel macchiato so after they tried railing me after already spending an obnoxious amount of time waiting I just asked for a refund for the large coffee they couldn’t make they tried giving me $3 back when my drink was almost $5 and when I pointed it out the lovely manager with his pony tail game me a dime and refused to listen that he refunded me a medium instead of the large I paid for. Will never spend another penny at this location it’s well worth the drive across town to the other one where workers actually care and listen to their customers.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1320 Porter Wagner Blvd?

The restaurant is open from 5:00 AM to 11:00 PM Monday through Sunday.

What are the delivery hours for McDonald's at this location?

Delivery is available from 5:00 AM to 11:00 PM on Monday and from 5:00 AM to 10:30 PM Tuesday through Sunday.