McDonald's

3.5
1496 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1320 Porter Wagner Blvd, West Plains, MO
65775, United States

Hours

Reviews

3.5
1,496 reviews
5 stars
498
4 stars
364
3 stars
293
2 stars
126
1 star
215

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions in the dining area and bathrooms, including dirty tables and floors.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, including missing items and wrong food.

Service Speed

Customers frequently mentioned long wait times in both the drive-thru and dining areas, with some expressing frustration over delays.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and temperature, including cold fries and improperly cooked items.

Customer Service

Feedback on staff interactions was mixed, with some praising friendly service while others noted rudeness and lack of professionalism.
  • JJ
    Jessica
    Oct 29, 2025
    1.0
    Food was hot and fresh, however for only being open an hour the lobby and dining area was filthy. Dead flies on the floor, dead bugs in the drink dispenser drainer.
  • BB
    Ben Boucher
    Oct 14, 2025
    3.0
    Pretty typical McDonald's, it's clean, fast and mostly cheap. This location the iced coffee taste different every time, but everything else seems great
  • AS
    Ayla Smith
    Oct 5, 2025
    2.0
    i love mcdonald’s i got there like every other day since i go there yall should give me some free food
  • DP
    Dawn Patillo
    Oct 3, 2025
    1.0
    This McDonald's is aweful. Today there was a used needle on the tissue dispenser. It fell on my hand and hit the floor. I was not going to pick it up. I have not been to this McDonald's in over a year. The bathroom was deplorable then and I can see they have not gotten better. I left without ordering anything. I just wanted out.
  • SW
    Stephanie Wurtz
    Sep 25, 2025
    5.0
    Yep. Order has been messed up a time or two. Had long wait in drive through several times. It's all good. Still the same McDonald's fare. For the most part the employees are doing their best with being understaffed and under paid. If you don't like the food or service go somewhere else...the line would be shorter for me that way and I wouldn't have to see your Karen complaining comments.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1320 Porter Wagner Blvd?

The restaurant is open from 5:00 AM to 11:00 PM Monday through Sunday.

What are the delivery hours for McDonald's at this location?

Delivery is available from 5:00 AM to 11:00 PM on Monday and from 5:00 AM to 10:30 PM Tuesday through Sunday.