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McDonald's

3.6
(1431 reviews)

Business Details

(417) 256-8175
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1315 Preacher Roe Boulevard, West Plains, MO
65775, United States

Hours

Reviews

3.6
1,431 reviews
5 stars
497
4 stars
316
3 stars
295
2 stars
126
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, particularly in the drive-thru, with long wait times and frequent order mistakes.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the bathrooms and dining area, with trash and food debris noted.

Staff Attitude

While some staff were praised for their friendliness, many customers experienced rude service and a lack of attention from employees.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a significant issue with order fulfillment.

Food Quality

The quality of food was often described as mediocre, with reports of cold or improperly prepared items.
  • XE
    XRP Enthusiast
    Jan 7, 2026
    1.0
    Terrible drive thru service. We pulled up, no one in other lane, “Will you be using the app?” “No.” “Hold on.” Car pulls into other lane same routine, but they get to order. We wait to place order. Another car pulls into other lane again, they get to order. I lay on horn about 3 seconds. “Have you been helped?” “No, and you have let 2 other cars go ahead of us.” We place order., pay, no apology whatsoever. We get to pick up wi diw and there is no one there. All we git was 1 iced coffee . Woman finally hands it out if the window and quickly shuts it. No thank you come again, nothing. Probably the single worst drive thru experience I have had in over 40 years. Recommend avoiding this store!
  • KF
    Kaydence Faye
    Nov 23, 2025
    5.0
    Remember 🔥 guy in drive through, Kaydence Faye is waiting for her 6 stars
  • BP
    Billie Ward Pruiett
    Nov 15, 2025
    3.0
    bathroom always nasty was something on the toilet too but didn't think that needed to be posted..
  • LH
    L Harrington
    Nov 4, 2025
    1.0
    It was dirty, took to long to get our food it was cold. People standing around not waiting on customers at the counter. And trash and food on the floor it plain sight from the front counter. Needs better management at night
  • LM
    Lillian Morris
    Oct 24, 2025
    5.0
    My window person was the absolute sweetest! I don’t know her name, but she has dark red or purple hair and braces i think. she offered to help us out with our change.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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