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Dairy Queen Grill & Chill

4.2
(1112 reviews)
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Business Details

1665 S US Highway 63, West Plains, MO
65775-6014, United States
(417) 256-2008
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1665 S US Highway 63, West Plains, MO
65775-6014, United States

Hours

Reviews

4.2
1,112 reviews
5 stars
626
4 stars
272
3 stars
111
2 stars
34
1 star
69

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, soggy items and incorrect orders.

Service Issues

Several reviews highlighted poor customer service, including rude staff and long wait times for orders.

Cleanliness

There were complaints about cleanliness, particularly regarding greasy floors and unsanitary conditions in bathrooms.

Pricing Concerns

Customers noted that prices were high relative to the quality of food received.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and enjoyed specific menu items like ice cream and burgers.
  • SR
    Sadie Rae
    Feb 15, 2026
    1.0
    Fries tasted old, ranch was like water consistency, burger was overloaded with ketchup and mustard it was all over the wrapper and burger, tea barely tasted sweet.
  • SE
    Sandra Edwards
    Jan 2, 2026
    1.0
    Ice cream was not even sweet. No taste at all. Oily. 3.49 for small cone is nuts! Won’t go back
  • TK
    Timothy Knight
    Dec 27, 2025
    1.0
    Don't waste your time or money. DQ has gone down severely. They have significantly raised their prices, and the quality of their food has gone way down.
  • BC
    Baley Clark
    Dec 3, 2025
    5.0
    Used the app. Food was fast and fresh. Prices were a little high but about normal. Kids meals averaged $5. Meal deal on the app was $7 for bargain shoppers.
  • MS
    makenzie Smith
    Nov 4, 2025
    2.0
    We ordered on the app to pic up in the drive thru. Ordered the bbq chicken strips and it was pitiful. More (quite frankly the whole bottle) bbq sauce was on the toast than the chicken. My whole slice of toast was soaked in th sauce where my chicken has WHOLE stripS (2/6) were bare and had no sauce. They make you pay for extra ranch but only put enough ranch in the container to cover the bottom. Only dipped half a chicken strip before I ran out of ranch. Wouldn’t recommend after that experience but willing to give a try when it’s not on a Saturday night.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in West Plains, MO?

Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ Cakes.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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