Arby's

4.1
739 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1342 Southern Hills Center, West Plains, MO
65775, United States

Hours

Reviews

4.1
739 reviews
5 stars
363
4 stars
214
3 stars
95
2 stars
23
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are frequently described as friendly and helpful, with several instances of employees going above and beyond to assist customers.

Food Quality

While many customers enjoy the food, there are consistent complaints about the quality being inconsistent, with some items served cold or not made fresh.

Cleanliness

The restaurant is often noted for its cleanliness, with many reviews highlighting well-maintained dining areas.

Pricing

Several customers mention that the prices are on the higher side for fast food, leading to mixed feelings about value.

Order Accuracy

There are multiple reports of incorrect orders being received, indicating a need for improvement in order accuracy.
  • MC
    Melissa Cowan
    Dec 11, 2025
    5.0
    Super friendly staff, food hot, well made and fresh. And thank goodness they had potato cakes.
  • TT
    thhaze
    Nov 16, 2025
    4.0
    Good food, pretty quick service. The drive thru was a little rough for to the speaker not working well. Had to repeat myself a number of times to get it right. I used the app to get a few dollars off, so bargain there. Love them curly fries!
  • NH
    Nolan Hack
    Nov 13, 2025
    5.0
    Went in today 11-13-25 ordered food got the wrong sandwich.... Tyler happily made me the right one let us keep the bad sandwich and to top it off he accidently forgot to clear the order screen and called our name again and I went up to counter like we got our food and he said well we made it again so you can have it. Our counter lady Rachel was absolutely awesome and made sure our dine in experience was great. Awesome people
  • LB
    Luanne Brown
    Nov 8, 2025
    3.0
    The fries were cold. Not much meat on my dip. Too busy and not enough help.
  • KC
    Kristal Chamberlain
    Oct 10, 2025
    5.0
    LIZ saved the day. I had a bad experience with the quality of food and the reaction i received when i made them aware. Liz was kind enough to fix the issue. ASAP.