7 Brew Coffee

Reviews

• AA

  Ahmed Alobaidan

  2 days ago
  1.0
  This Wentzville 7 Brew location needs serious attention from both management and ownership. We’ve visited more than four times, hoping the experience would improve, but the issues have been consistent and can no longer be ignored. Key concerns: - Employees consistently give off a “I don’t want to be here” vibe. - Wait times are unusually long—just to place an order, not even to receive it. - Overall energy and engagement from the staff is noticeably low. I also observed that if employees personally know a customer, they’ll laugh, chat, and stay engaged. However, for everyone else is the complete opposite. Employees hide inside while customers wait for their orders to be taken! It’s often said that you have seven seconds to make a positive impression. Unfortunately, the team at this location seems unfamiliar with basic customer service principles—positive body language, smiling, or even acknowledging customers in a welcoming way. I strongly encourage management to send this team to train at other 7 Brew locations that truly represent the brand. Columbia’s two locations, for example, are consistently upbeat, friendly, and energetic. We’ve also visited O’Fallon, Lake St. Louis, and several others in the area, and this location continues to stand out for all the wrong reasons. After reading other reviews, I realized we’re not the only ones experiencing these issues. It’s clear this is an ongoing problem that has not been addressed. It’s time for management to take a deeper look and take customer concerns seriously—because there are plenty of other coffee options nearby.
• KW

  Katherine Walters

  4 days ago
  2.0
  The girl who took our order was really nice. We usually never have issues with our drinks however tonight our Smoothies were all ice chunks. Very disappointing
• HR

  Hannah Ray

  Jan 1, 2026
  3.0
  I love 7 Brew. I have been going to the Monticello plaza in O’Fallon for a couple of years but when we moved out to Wentzville we were lucky enough to have one across the street! However almost every single time I go to this location customer service is short. I don’t necessarily need a whole conversation but just being nice goes a long way. I understand it’s cold/hot and you’re outside which is why I always tip! I’m grateful for staff being there and they always have what I want. I’ve even tried to narrow it down to people have a bad day. But I’ve had my card snatched from me because card reader is not working, I’ve been talked to multiple times in a way that is anything but friendly and today was it for me. it’s just not cool at the end of the day when you go somewhere to spend money and the customer service is low. I highly recommend the Monticello plaza location and hopefully this location can just get better. Location is great, they always have items and there have been occasional times where the staff are nice and friendly.
• AE

  Angela Eiler

  Dec 29, 2025
  3.0
  First I want to say I'm a die hard loyal 7Brew customer and frequent the Wentzville location often since its the closest to my hometown. The last few months and let's say my last 7 or 8 trips have been awful in the sense of your drink coming to you consistent and correct. One of my favorite things about this chain is it's consistency on your drink being the same everytime because they measure their product but not this location in Wentzville anymore. They've dropped the ball in that aspect of business. It's never correct and is always coming to me nearly white in color and sweet beyond comprehension. My order is the same every single time and it has an extra shot as well as being ordered half sweet sugar-free. I can tell by the color when it's made incorrect. I'm concerned with the inconsistencies if it's even sugar-free syrup being poured at this point. How would one know. I'll still visit in the future but I'll be avoiding this location. Its worth noting that I do go back through and get my order corrected on most occasions and once I've made my second round through its made correctly which indicates to me their being careless with the accuracy of orders. The service is always superb as far as kindness and being friendly but that's just not enough to keep customers when there are so many other options out there.
• BS

  bobby smith

  Dec 14, 2025
  2.0
  My wife and I were there on 12/14 at 6:00 pm. The outer lane had four cars in line and no cars on the inside so we became number five thinking they were down to one lane because of the cold. Two other cars pull in behind us, seven cars total and no orders are taken. A car pulls in to the inner lane and gets helped immediately along with three other cars going through and we haven't even had our order taken. I speak to the closest person to a manager I could find and was told it was a first come first served basis. I feel I was ignored and handled very unprofessionaly. This incident has changed our opinion of this business. There are other coffee shops to go to

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