Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.8
733 reviews
5 stars
322
4 stars
168
3 stars
103
2 stars
50
1 star
90
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including microwaved items, cold food, and incorrect orders.
Service Issues
Several reviews highlighted poor service, including rude staff interactions and slow order fulfillment.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good ice cream.
Cleanliness
The cleanliness of the location received mixed reviews, with some noting improvements while others reported unsanitary conditions.
Pricing Concerns
Customers expressed dissatisfaction with high prices and additional charges for condiments.
ND
Nate Dyer
1 day ago
5.0
Order was ready on time, staff members were friendly, blizzards were good.
SO
Shawn Ogan
Feb 20, 2026
3.0
It's a dairy queen and their food is what you expect
NB
Norma Baker
Feb 5, 2026
2.0
I give this location a try every so often in hopes that I would stop receiving microwaved burgers. I order a burger that has lettuce and tomatoes on it and I have to peel them off every time.
I placed an online order 15-20 mins before arriving, I had even told the cashier that I had an online order and she acknowledged by saying “ok”. They had one table of 2 people, and 1 car in the drive-thru. Not busy at all. My coworker ordered at the register and received their food within 8 mins. I got up and checked on my order. She asked for my name and turned around and yelled into the kitchen. They hadn’t even started my order. So here comes my soggy microwaved burger, if I would have had more time for lunch, before having to be back at work, I would have told them to remake it.
I’m no longer giving them a try, I don’t need a reply of:
“we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team”
Do better and throw the microwave away from this location. That’s all they know how to use apparently.
After combing through DQ reviews, it seems one of the main complaints is them microwaving their food. So I looked up why they do this. It’s for their BUSY PERIODS, and it’s not for the whole assembled sandwich. Listen up DQ crew it is just for the MEAT and CHEESE.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 9:30 PM. It is closed on the holiday November 27, 2025.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, offers booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, and free WiFi.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru for customer convenience.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can order online for pickup at Dairy Queen Grill & Chill through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/41855/
Where is Dairy Queen Grill & Chill located?
It is located at 7809 Big Bend Blvd, Webster Groves, MO 63119-2701, USA.
What nearby places can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby, you can visit Lockwood Park, a local park for relaxation and activities, or the 2.0 Training Systems gym for fitness. You might also check out Wireless Toyz for electronics or Summit Jewelers for fashion accessories.
Are there convenient places for automotive services near Dairy Queen Grill & Chill?
Yes, nearby automotive services include Valvoline Instant Oil Change, Jiffy Lube, A.M. Clark Auto Service, and A M Clark & Sons Auto Repair for your vehicle maintenance needs.
Can I grab coffee or breakfast near Dairy Queen Grill & Chill?
Yes, Dunkin' is nearby, providing coffee, donuts, and smoothie options, making it convenient for a quick breakfast or coffee stop.
What online resources are available for Dairy Queen Grill & Chill?
You can visit their official website at https://www.dairyqueen.com/ for menu information, app deals, and mobile ordering. Their Facebook page at https://www.facebook.com/WebsterGrovesDQ also provides updates and community engagement.
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Certified March 01, 2026Yext Knowledge Graph
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