Papa Johns Pizza

Reviews

• TF

  Tara Franklin

  1 day ago
  1.0
  Placed orders to be delivered to my home, and another guest also ordered to be delivered at the same time. When the food came, one order was fresh, one had clearly been sitting out and not heated. We called the store and spoke with the manager. She offered to either remake or refund my money to which I said refund. All would have been good at that point, but then she proceeded to blame us since the orders didn’t come in at the exact same time and admitted to letting the one order sit for 10 minutes! She then proceeded to tell us that she wasn’t about to send one driver after another to the same address. I explained that I understood that but why would she send out pizza that had been sitting out clearly not under a heater, and not just remake those if that was an option? At that point she became very abrasive with me over the phone, told me “you’ll get your refund. Have the day you deserve” and hung up on me. HORRIBLE customer service at this location. Will never let my app default here and will suggest that others avoid it as well.
• SW

  Sam Weber

  2 days ago
  1.0
  My dad get Chest pains Eat pizza I'm not coming back Bad food
• AB

  Amy Bowen

  Oct 27, 2025
  1.0
  wow as a kitchen manager i would never give my costumers old food and make them pay for it Ashley you should be ashamed
• NH

  Nicholas Hood

  Oct 15, 2025
  5.0
  Everything was great the people are wonderful especially Trey and the Manager her name is don't know but obviously the only cute girl at the place
• ME

  Margaret Eldredge

  Sep 21, 2025
  1.0
  Called the store and was routed to the call center order taking folks...got the order in, paid for it (150 was a luncheon for Autozone for heloing me a lot) over their secure system..gave a contact number..the manager called...told me door dash would be bringing my food...we don't use any delivery service...so I said "I thought you had your own drivers...?" Manager said they did but did not think they would back in time. I said " I don't want door dash..." The manager then said "What tip do you want to leave?" I said "Just the delivery charge" Manager said "Door dash doesn't get that" "I said None then". Manager got angry and said "You have 150 order and don't want to leave a tip?" I said "Never mind..I'll pick it up..you can remove the delivery fee" Manager said "Your order WILL NOT BE A PRIORITY." I said "What does that mean?" Manager repeated "It won't be a priority" I said "Does that mean you won't make it as it came in but skip it? Manager said "This is a delivery service" Now I'm confused.. I said "I thought I was talking to Papa John's?" Manager said "That's how my drivers get paid is tips" I said but I'm coming to pick it up. Was told again "My order would not be a priority and to think it over and call back what I wanted to do. By now I don't trust that if and when my order was actually filled...what was done to it? Spit? Worse? So I lost my trust in this person. Called back to cancel the order and when Manager answered the phone I was told they were canceling the order. So had to call back in to order center, used Papa John's Dorsett and they were FABULOUS...my pizzas were ready when I got there..gave mw 30% off 4 bottles of 2 liter drinks.. made up for this nightmare..geez .. a delivery service...must be getting a kickback from drivers for business...

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