Panera Bread

Reviews

• KB

  Kit Baker

  4 days ago
  3.0
  Menu options have degraded badly...ordering from a kiosk fir me I'd a complete deal breaker
• AA

  Ayo_lyteskin

  5 days ago
  4.0
  I’ve been a regular for a little while now and Saniya is always smiling and giving warm greetings. Most times when I pull up she already know it’s me and tells me to pull around with order in hand. Customer service like Saniya’s is rare.
• SR

  Sherry Rouhani

  5 days ago
  1.0
  Your company is severely understaffed, and the employees at your Brentwood location were very rude. I waited 45 minutes just to get a coffee. The manager, James, was even worse. This was a very disappointing experience.
• WN

  W Samantha Newman

  5 days ago
  1.0
  Let me start off by saying that I love Panera or St. Louis bread, Company or whatever you wanna call it and have been going to them since I was in college which was several decades ago. I travel around town for my job so I go to several Panera all across house, I was meeting a lady for a while to do some business meetings in university city and this was a nice meeting spot. However, every time I went there I got the worst customer service now being that I’ve only been there four times as it’s a new store I was giving them some grace. However, last week I went through the drive-through as I was getting a special surprise lunch for my child And ordered a kids meal and wanted to switch from American cheese to a white cheese. I’ve never had a problem making a custom order at a Panera in my life. In fact, it’s one of the things I love about them because they are able to work with you. My daughter does not like American cheese And I was trying to get her what she wanted for a special surprise they refused. I left. I will never go back to this location ever again. I was already put off by the other bad experiences I’ve had in previous visits on the inside, so I decided to drive through this time my previous visits on the inside included them, not having napkins, not able to get a water cup, and waiting for my food for over a half an hour when everybody else was getting served. I’m done with that location.!!!! Go to Creve Couer Panera instead.
• TA

  Taliah Anderson

  Oct 17, 2025
  1.0
  I did not enjoy my experience at this location this evening. There was a young lady working up front around 7:20 ish at the old Olive location who had a terrible attitude and was extremely unprofessional. She rushed me through what I was ordering and also made rude and inappropriate remarks back to me. I told her I didn’t like her attitude. I’ve NEVER been to any bread co location where I was made to feel like helping me was a nuisance and a chore. I will never be going back to this location ever again. I deserve to spend my money in an establishment that respects the customer and displays professionalism. I left without my food and without my refund because I couldn’t stand there another moment with her speaking to me in that nasty tone. I hope she does better in the future for her own sake, career and future endeavors. But again, I will never spend any more money at this OLD OLIVE location.

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