Taco Bell

Reviews

• RR

  Richard Rose

  Jan 5, 2026
  5.0
  Drive thru. Quick service
• KK

  Kenneth Krolik

  Dec 31, 2025
  1.0
  I recently visited the Taco Bell in Troy, Missouri, and my experience was extremely disappointing and frustrating. I came through the drive-thru and specifically requested no tomatoes on my food due to a food allergy. However, I found tomatoes all over my order. When I asked for help, I was told no tomatoes had been put on my food, which was clearly not true. I was also informed that they do not accept returns, leaving me with the option to throw the food away or give it to someone else—neither of which is acceptable for someone with an allergy. The young man who tried to assist me seemed confused and kept offering me the same food despite my allergy concerns. A young woman, short in stature and wearing glasses, told me I needed to wait because they were dealing with a big order and couldn’t help me right away. Another employee tried to help, but the young woman was rude throughout the interaction. The overall service was terrible. I’m still waiting for my corrected order, and it’s been over fifteen minutes—even though my order was placed well before others they were working on. To make matters worse, the same young woman insisted that I had requested no tomatoes on only one item and that there were none on my food. I had to show her the tomatoes all over my meal to prove otherwise. I feel not only disrespected as a customer but also completely ignored. When I requested to speak with a manager, I was told they couldn’t even tell me who the store manager was. They had no information about who was in charge of corporate or who handles complaints. This lack of accountability is unacceptable. This is horrible service, and no one should be treated this way. I hope Taco Bell in Troy takes this seriously and makes the necessary changes to ensure customers are respected and properly cared for.
• KL

  Krista Lenz

  Dec 19, 2025
  1.0
  The food is good... when you get it! Every time we order they always forget something! One time we ordered they forgot our drinks, sometimes you miss parts of your order or they forget your meal entirely! For forgetting my whole meal, the best taco bell could do was give me a $10 off coupon so I could reorder it! Do better.
• MG

  Matthew Gargus

  Dec 11, 2025
  1.0
  Terrible Place To Eat And Terrible Employees. Save Your Time And Money And Go Literally Anywhere Else. This Store Needs To Be Shut Down 👎.
• SS

  Steve

  Dec 3, 2025
  1.0
  Poor service to be spending 38.67 on a meal for two.. slow waiting, food is halfway warm right out the bag from window, the toppings are just throwed on there in the sides of the wrappers and not even proper amounts on them. Sad when it use to be a good place for your money not any more in my eyes..

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