Location.com logo
Brand Certified

Dairy Queen Grill & Chill

3.5
(807 reviews)

Business Details

422 S Hwy 185, Sullivan, MO
63080-3314, United States
(573) 860-7444
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
422 S Hwy 185, Sullivan, MO
63080-3314, United States

Hours

Reviews

3.5
807 reviews
5 stars
306
4 stars
174
3 stars
95
2 stars
65
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to dissatisfaction.

Food Temperature

Several reviews mentioned that food was often served cold or not fresh, impacting the overall dining experience.

Cleanliness

There were complaints about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.

Positive Notes

Some customers praised the food quality and friendly staff, indicating that there are occasional positive experiences.
  • JV
    Jennifer Von
    Feb 20, 2026
    1.0
    This place is terrible! Beware The staff and the Manager slammed the drive through window on us because we tried to order a Hunger Buster, Steak Finger Basket, or corn dogs @dairyqueencorporateoffice You need to send undercover representatives to visit Don’t go here Go to the Sonic nearby
  • SK
    Sara Koenig
    Feb 7, 2026
    4.0
    O my fries were hot but my husband's was not and our burgers where less than Luke warm. This has happened multiple times at the restaurant
  • SJ
    Shannon Jackson
    Jan 22, 2026
    1.0
    If you order anything other than 1, 2 or 3 combo know that the staff here are barrel bottom lazy. I order a plain, burger with nothing on it. I got a plain cheeseburger. I asked them to correct it and they did....by pulling off the cheese and giving me the burger back. I cannot eat cheese, it makes me viciously ill. 0/10, eat here at your own risk. If they cut corners this way, you can be guaranteed they cut other corners.
  • GW
    GabbiElle Woodruff
    Dec 23, 2025
    1.0
    Made everyone pull into the parking lot because they couldn’t get the drive through food out on time or anything and by the time I got my food it was cold and I had no time to eat because I had to go back to work. I do not recommend eating here needs new employees and management 😡
  • RH
    Roger Huff
    Dec 21, 2025
    1.0
    We were driving through the area traveling and decided to give it a shot. Went through the drive through. The chicken and fries were fine but the gravy that we were given was the temperature of the surface of the sun. I’m not sure I’m going to be able to taste any food for a week with how burned the top of my tongue is. Also instead of Texas toast, like you’re supposed to get with your chicken basket, we were given just grilled white bread like you’d get from the grocery. Thin sliced. Do better. REVIEW UPDATE: responding to a customer review, asking that customer to click a link and explain their issue for a second time is not customer service. You’ve read my review and know what location it was for. You could contact the franchise owner with the feedback without asking the customer to do that first you. It’s obvious getting the feedback to them is not your priority. Do better at that location… and do better with your customer service online.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: