Dairy Queen Grill & Chill

3.5
805 reviews
Get DirectionsCallWebsite

Business Details

422 S Hwy 185, Sullivan, MO
63080-3314, United States
(573) 860-7444
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
422 S Hwy 185, Sullivan, MO
63080-3314, United States

Hours

Reviews

3.5
805 reviews
5 stars
307
4 stars
173
3 stars
95
2 stars
65
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported excessively long wait times in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Behavior

Numerous customers noted rude or unprofessional behavior from staff, including yelling and cursing among employees.

Food Quality

While some customers enjoyed the food, there were complaints about cold or poorly prepared items, indicating inconsistency in food quality.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and concerns about food safety.
  • GW
    GabbiElle Woodruff
    Dec 23, 2025
    1.0
    Made everyone pull into the parking lot because they couldn’t get the drive through food out on time or anything and by the time I got my food it was cold and I had no time to eat because I had to go back to work. I do not recommend eating here needs new employees and management 😡
  • RH
    Roger Huff
    Dec 21, 2025
    1.0
    We were driving through the area traveling and decided to give it a shot. Went through the drive through. The chicken and fries were fine but the gravy that we were given was the temperature of the surface of the sun. I’m not sure I’m going to be able to taste any food for a week with how burned the top of my tongue is. Also instead of Texas toast, like you’re supposed to get with your chicken basket, we were given just grilled white bread like you’d get from the grocery. Thin sliced. Do better. REVIEW UPDATE: responding to a customer review, asking that customer to click a link and explain their issue for a second time is not customer service. You’ve read my review and know what location it was for. You could contact the franchise owner with the feedback without asking the customer to do that first you. It’s obvious getting the feedback to them is not your priority. Do better at that location… and do better with your customer service online.
  • RS
    Ryan Steuck
    Dec 14, 2025
    1.0
    Coming here was a mistake. Ridiculously long wait being literally the only vehicle in the drive thru.
  • ZO
    Zak Olivo
    Nov 25, 2025
    1.0
    This is the worse Dairy Queen ever. Doesn’t matter if they have nobody in the parking lot or drive thru they make you wait before taking your order no matter what! Just try it. This place deliberately does awful customer service
  • AA
    Ashton
    Nov 10, 2025
    1.0
    11/10/25 at 5 pm Took 20 minutes in the drive thru to get cold fries and not the right food. What the hell was I waiting for if my fries are cold!? Didn't even sauce the chicken strips. They won't be getting my money again. Again why did I have to wait 20 minutes!?
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Sullivan, MO?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.

What type of food and treats does Dairy Queen Grill & Chill offer?

They offer classic fast-food items such as soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.