Upshot Coffee Brake Shop is a contemporary and inviting cafe; offering superb espresso, pour-over coffee, lattes, tea, pastries, and food. Many elements of the Brake Shop cafe have been repurposed from the old 50's era gas station; including the old tire racks as our bar height counters, Curley's old racing slicks, and the original brake shop lettering reinstalled on the front of our tile bar.
The Brake Shop is bright and open, a great place to work or enjoy life in St. Charles. The cafe is home to a 2 Group Slayer Steam espresso machine, allowing our baristas to serve excellent espresso.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.