Customers generally praised the burgers and fries, noting them as delicious and well-seasoned, though some reported issues with incorrect orders and undercooked items.
Customer Service
Mixed reviews on service; while some praised friendly staff, many reported poor communication, rude behavior, and issues with order fulfillment.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and difficulties in reaching customer service for resolutions.
Cleanliness
Feedback indicated that cleanliness was inconsistent, with some customers noting dirty tables and unsanitary conditions.
Pricing
Many customers found the prices to be on the higher side, with some expressing that the quality did not justify the cost.
DM
Dulce Morin
2 days ago
5.0
This place is amazing!! The burgers are delicious and the fries have a really yummy seasoning on them. We came in at 8:10 and not once did they make us feel rushed. Gabrielle came over and checked on us and asked my daughter if her Oreo shake was good; she was super nice. Even the cooks had a smile on their face.
NH
NaTasha Henderson
3 days ago
5.0
Food is pretty consistent quality (5/5) and freshness (5/5)!
JR
J R
Dec 23, 2025
2.0
The food is awesome and I need it in my life. Unfortunately, I've purchased three times in the past month and they always forget the fries. It makes me wonder who's checking the orders and who's eating the fries. It's simple, make sure what's in the bag matches the receipt.
AA
Alex
Dec 21, 2025
1.0
0 star
Ordered food for pickup got charged, website then said.it ready for pick.up i went there ans the store was closed! Never got a refund , ive called and put in emails ans never got a response I was scammed.
Paid and got no food and they never returned my calls or emails do Not recommend
FH
Fawzi Hamdallah
Dec 9, 2025
5.0
First i want to thank the gentleman that works there for his awesome customer service. To the man that worked there 12/9 around 3:30 I want to say thank you for your excellent customer service!
Second, I ordered a double cheeseburger on a sourdough. It was delicious!! It’s been a while since i had a good burger.
I’ll definitely be back and I highly recommend this place.
What are the regular opening hours of Bus Loop Burgers?
Bus Loop Burgers is open Monday through Saturday from 11:00 AM to 9:00 PM and is closed on Sundays.
Does Bus Loop Burgers offer delivery services?
Yes, Bus Loop Burgers offers delivery services from 11:00 AM to 8:00 PM Monday through Saturday.
Can I pick up my order in-store at Bus Loop Burgers?
Yes, Bus Loop Burgers provides in-store pickup service during their operating hours from 11:00 AM to 8:00 PM Monday through Saturday.
What types of food does Bus Loop Burgers serve?
Bus Loop Burgers is a burger joint offering American fast food including hamburgers, chicken wings, and sandwiches.
Where is Bus Loop Burgers located?
Bus Loop Burgers is located at 10462 St Charles Rock Rd, St Ann, MO 63074, USA.
How can I view the menu or place an order online?
You can view the menu and place an order through their website at https://orderbusloop.com/menu.
What is the price range at Bus Loop Burgers?
Bus Loop Burgers has a moderate price range, indicated as 'TWO' on their profile.
Are there any other fast food restaurants near Bus Loop Burgers?
Yes, nearby fast food restaurants include Burger King, Papa John's Pizza, Marco's Pizza, and Penn Station East Coast Subs.
What other dining options are available near Bus Loop Burgers?
Nearby dining options include Matteo's CWP St.Ann (Italian), BS Bar & Grill, and multiple pizza and sandwich shops.
Are there services nearby that customers might find convenient when visiting Bus Loop Burgers?
Yes, nearby services include Walgreens pharmacy, UPS Access Point shipping center, and various mobile phone stores such as T-Mobile and Metro by T-Mobile.