Einstein Bros. Bagels

Reviews

• SE

  Storm E

  3 days ago
  3.0
  I had two separate issues with orders at this location and the experience was extremely disappointing. The first order was made incorrectly, and instead of fixing the mistake, I was still charged $14 for the order I actually placed and never received correctly. There was no effort made to correct the situation. The second incident involved a very rude employee. I ordered a turkey sandwich bagel at 10:57 a.m., which most restaurants consider close enough to lunch service and one of the employees loudly complained about having to make something before her lunch time. She wasn’t even the employee preparing the order. On top of that, she was belittling another employee about the trash cans in front of customers. It was extremely unprofessional and uncomfortable to listen to staff arguing and complaining about customers within earshot. Employees should either lower their voices or keep those conversations private. This was a frustrating experience due to both poor service and unprofessional behavior.
• BL

  Blake Lauder

  Mar 8, 2026
  5.0
  We stopped in on a Saturday around 10am and the line was out the door because the new business hype was still active. The wait was long but the bagels are phenomenal. The cold brew was not great. Overall, I’d recommend coming here for sure but maybe wait until things cool down a bit if you won’t want to wait north of 30 mins.
• EP

  Erik Petersen

  Mar 8, 2026
  1.0
  I hate leaving negative reviews, but today’s experience unfortunately deserves honest feedback. I had my three kids with me and the language being used behind the counter was extremely inappropriate and unprofessional, especially in front of families. The one bright spot was the male district shift lead, who handled himself professionally and seemed to be the only person keeping things somewhat together. Operationally there are some major issues that need attention. With only three tables available, the dining setup already feels limited, and on weekends both registers absolutely need to be open. The line was wrapped around the building while one register sat unused. The pickup area for DoorDash and other delivery services is also poorly organized, causing drivers to constantly run into guests trying to order or pick up food. To make matters worse, our order was wrong and when we brought it up we were told it would be about a 20-minute wait just to correct it. I truly hope management takes a serious look at these issues because with the right structure and leadership this place could be much better.
• KL

  Katya Huff Lovato

  Mar 7, 2026
  2.0
  The bagels are awesome!!!! I just wanted to share a few experiences, the place is always busy, so if you decide to go on weekends be ready for loose around 40 min of your time, I went the last week with my family because I had guest in my home so I order around $80, we wait around 1 hour for 8 bagels, we understand because they had an oven problem but they also confuse the order anyway we solve it and the girl apologized for the inconvenient and all good,I came back today for 2 bagels, was super busy and I wait around 40 min looking how a people with bigger orders (no online) that came after me already leave so I went to ask how long will take my order, the girl told me she is going to ask the person who is preparing them and when she did that this two people just look at me extremely bad like if they are making me a favor and said 5-10 min for 2 bagels!!!! When I already wait 40 of course they were focused on make other orders than mine and when they give me my order they look me bad again like if I didn’t have to ask about my stuff, again I like the bagels and understand the personal is working hard and is stressed but I’m a customer too and I paid money too!
• LS

  Lisa Kay Strunk

  Feb 27, 2026
  3.0
  First time trying the place out. Put in an online order. Went to pick it up, but the cubby is behind the line of people waiting. Inconvenient & not easily accessible. Got food back to the office & order was wrong. Called, person apologized but did not offer recompense. Food was ok for the people who got what they ordered, but overpaying for what I didn't even get left a horrid taste in my mouth. Thoroughly disappointing & a ripoff.