Customers reported inconsistent service, with some experiencing rude staff and long wait times for orders.
Food Quality
While many enjoyed the food, there were complaints about incorrect orders and poor sandwich preparation.
Cleanliness
Several reviews highlighted issues with cleanliness in the restaurant and bathrooms.
Staff Friendliness
Despite some negative experiences, many customers praised the friendliness of the staff.
CC
Craig Cunningham
Dec 7, 2025
4.0
It's Jimmy John's you get exactly what you expect
AC
Andrew Cabaj
Dec 3, 2025
5.0
Always good. Never had a bad experience. Staff is so fast I haven't really gotten a chance to know them but they seem very friendly and conscientious. I think the 3.5 stars is more indicative of the fact that they work next to 'high-powered' lawfirms and corporate offices. I would assume the attorneys and other office workers may be more critical than they should be. As a downtown regular (and as someone who can be hard on restaurants when warranted), I'd say that score is misleading and worth disregarding honestly. This place is great.
SM
Sarah Marley
Nov 4, 2025
5.0
Everyone was really friendly, and the food was great!
JL
JC Lawery
Oct 20, 2025
1.0
Well it's about 6:46 p.m. today and I had an Uber East delivery instead of coming to the door at this location they ignored me and when I called I guess he was the manager he told me they were closed and hung up the phone, The rudeness is an acceptable for a company that prides itself on being relatable to every guest.
KG
Kevin Gilbert
Aug 13, 2025
1.0
I was just served the worst sandwich of my life. The bread was hard as a rock and the sandwich was made horrible. -10/10! I would never recommend! 🤬