Jimmy John's

Reviews

• VR

  Vernon Reisenbichler

  Feb 19, 2026
  5.0
  Great sandwiches, but the individual first was first not going to give me change and when they did after opening their register shorted me on change back. My order was $22.38, so I gave them $23.00. They gave me $0.57 back in change, when it should be $0.62 back. Also when asking for a receipt apparently the printer was in plugged and asked I could wait which I refused.
• CH

  Colby Higgins

  Feb 15, 2026
  1.0
  I placed an online delivery order at 6:45 PM for several sandwiches, paid a $5 delivery fee, and added an $8 tip, expecting a timely and reliable experience. Unfortunately, the service was very disappointing. The delivery time was repeatedly pushed back—from an original estimate of 7:45 PM to after 8:00 PM. During this delay, I learned that the store now uses Uber drivers rather than in-house delivery staff. This raised concerns, especially since I was still charged an additional delivery fee without any clear explanation. What added to the frustration was seeing the driver completing multiple deliveries, including two stops that were approximately 15 minutes away from my home. This made it unclear how my order was being prioritized and contributed significantly to the delay. Overall, the experience was confusing and stressful, and the store staff were unhelpful in providing timely or clear solutions. If reliable delivery cannot be ensured, it should not be offered as a service. Additionally, branding yourselves as “freaky fast” does not align with this experience. What should have been a quick and easy dinner turned into a frustrating situation, and I hope the store reviews and improves its delivery process moving forward.
• GU

  Google User

  Jan 18, 2026
  2.0
  With the cost of sandwiches and fees you pay to have them delivered, you'd at least have the expectation of a good sandwich. No. There was ONE thin slice of meat on our toasted sandwiches! 30 bucks for bread, veggies, and one slice of meat. Terrible!
• ET

  Erin Thero

  Jan 14, 2026
  5.0
  I’m only 3 bites in to the Hot Ham & 3 Cheese Melt & oh my YUM! Everyone working was so kind & this sandwich was made with care! Store is very clean & organized as well!
• JM

  Jodi Mcintosh

  Dec 8, 2025
  1.0
  I placed an online order for a toasted sandwich and paid $5 for delivery. I always tip my driver in cash, but this experience was frustrating. Unfortunately, the experience was very disappointing. The delivery time kept getting pushed back—from 11:45 to noon, then 12:15, and finally 12:58—while online it showed the order was being delivered by someone on a bike. When I called the store to check, I learned they now use Uber drivers instead of their own delivery staff. The employee offered to either refund my money or remake the sandwich—but could not guarantee if or when someone would pick it up. The interaction was not friendly and came across as rude. Overall, the service was confusing and disappointing, and the store staff were unhelpful in providing a timely solution. If you cannot ensure delivery, it should not be offered as a service, and I don’t think it’s appropriate to call yourselves “freaky fast.” I’m saddened that what should have been a simple lunch turned into such a stressful experience, and I hope the store can improve their delivery process for the future.