Jimmy John's

3.8
254 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9347 Gravois Rd, St. Louis, MO
63123, United States

Hours

Reviews

3.8
254 reviews
5 stars
117
4 stars
57
3 stars
27
2 stars
16
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and fast service while others report rude staff and slow service.

Food Quality

Food quality is inconsistent, with some customers enjoying their sandwiches while others complain about poorly made or incorrect orders.

Delivery Issues

Many customers express frustration with slow delivery times and incorrect orders, indicating a need for improvement in delivery service.

Staff Attitude

While some reviews highlight friendly and helpful staff, others mention rude behavior and lack of professionalism, particularly from management.

Cleanliness and Environment

The establishment is generally noted for being clean, but there are concerns about staff behavior and hygiene practices.
  • GG
    Grace Gibson
    Jan 3, 2026
    5.0
    Food was delicious, and the staff were super friendly and helpful. They were all busy, but still my my sandwich really quickly.
  • RP
    Rick Presley
    Oct 20, 2025
    5.0
    From our initial inquiry call about the catering options to the final delivery, every interaction was handled with the utmost professionalism and great hospitality. It truly made for a wonderful experience.
  • LR
    Lucas R.
    Oct 18, 2025
    1.0
    They don’t offer the choices on any sandwiches , don’t ask for sides , preferences etc. please get this out of Affton if they don’t have workers that will keep the company standard.
  • LL
    Leonard
    Aug 21, 2025
    1.0
    They did not greet me when I arrived and the place was empty. I normally go to the shelf where they place to go orders. It was empty so I figure they are still making it. I wait 15 minutes until someone greeted me and it turns out the food had already been done for awhile. Manager says “next time say something” How about you do your job and put the to go orders where they go.
  • WL
    William Livers
    Aug 13, 2025
    5.0
    Jaden took very good care of me. Fantastic personality. Fantastic service. A lot of Jimmy John’s are not freaky fast anymore like they originally advertised. But, this one still is. They have not let the burden of online orders interfere with the people that still come to the store and order in person.