Customers frequently reported long wait times for both in-store and delivery orders, with many stating that their orders were incorrect or incomplete.
Food Quality
Several reviews mentioned poor food quality, including improperly made sandwiches and concerns about food safety, such as unsanitary practices.
Staff Performance
While some customers praised individual staff members for their friendliness and helpfulness, many expressed frustration with overall management and staffing issues.
Delivery Problems
Numerous complaints highlighted issues with delivery, including wrong addresses, missing items, and excessively long delivery times.
Pricing Concerns
Customers noted that prices were high relative to the quality and quantity of food received, leading to dissatisfaction.
JD
Jessica Decker
Dec 3, 2025
2.0
Was very disappointed the last two times I ate here.
Both times the service was fine but the sandwiches were sloppily put together and was missing half of the ingredients, definitely not worth the almost $10 they charge for one sub.
SP
Stephanie Paine
Nov 23, 2025
1.0
Sandwich is always wrong (no bacon, custom toppings missing) and forget sides or drinks every single delivery.
MR
Michelle Reddic
Nov 13, 2025
1.0
Since they started using Door Dash for delivery service is horrific. I order once a week from this location and the past three times, my order was delivered to a different building and I am a teacher, my lunch time is limited.
BE
Brandon Eason
Sep 28, 2025
5.0
Staff there have always been exceptional. This is the only Jimmy Johns I will go to. Every worker there has bren phenomenal, especially the gentlemen working the counter
TP
Tiff Poe
Aug 13, 2025
1.0
I ordered a roast beef sandwich from Jimmy John's last night, and instead of a delicious meal, I got a bitter bite of food poisoning. My day’s menu was just my usual protein shakes, so I know the sandwich was the culprit. When I tried to spread the concern to the manager, hoping he’d check the food for the sake of other customers, he slathered me with rudeness and only offered to refund me—no dipping into the real issue. He said the roast beef is sliced fresh daily, trying to mustard up an excuse, but that just didn’t add up. I stayed cool and respectful, but the manager served up nothing but cold, uncaring vibes. He tossed the responsibility my way, telling me to fill out the survey on my receipt, which I’ll be sure to do. I even offered to circle back after a clinic visit to confirm the food poisoning, but he closed the door on that. With the sandwich being the only thing I ate all day, you'd think he’d want to protect other folks from a nasty bite too—but nope, just a sour taste all around.