Jimmy John's

3.2
386 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3822 Laclede Avenue, St. Louis, MO
63108, United States

Hours

Reviews

3.2
386 reviews
5 stars
138
4 stars
62
3 stars
32
2 stars
33
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and incorrect orders.

Order Accuracy

A significant number of customers reported receiving incorrect orders, missing items, or poorly made sandwiches, indicating a lack of attention to detail.

Speed of Service

Many customers experienced long wait times, particularly at the drive-thru, contradicting the brand's promise of 'freaky fast' service.

Cleanliness and Environment

Some reviews mentioned cleanliness issues and a chaotic atmosphere, with staff appearing disorganized and unprofessional.

Food Quality

While some customers enjoyed the sandwiches, many expressed disappointment with the quality and preparation, citing issues like excessive toppings or poorly assembled sandwiches.
  • DS
    Dia Spruiel
    Oct 14, 2025
    2.0
    It's like they're going out of business, Lights off, 2 workers in the store. Not welcoming.
  • BK
    Brooks Klefstad
    Sep 23, 2025
    1.0
    This place has the worst service. I watched her go on her phone and then make my sandwich with no glove change
  • KL
    Kimbo Love
    Aug 29, 2025
    5.0
    The customer service experience was great. Even though when we got to the hotel, our sandwiches were made incorrectly when we got to our rm.
  • LC
    Luec Cayton
    Aug 26, 2025
    1.0
    Never expected to wait 20 minutes at a jimmyjohns drive-thru. Ruined my lunch break. Don't go here
  • AA
    Alex Anderson
    Aug 19, 2025
    1.0
    Terrible experience. Pull to the drive thru speaker and they asked me for my order. I told them my order and didn’t hear anything for 45 seconds so I pulled up to the window. The bigger woman with arm tattoos yelled at me (literally yelled aggressively) for ordering at the window. When I told her I ordered at the speaker she told me she couldn’t hear me and could only hear my car. My car is not any louder than the average car. So for some reason it’s my fault their speaker sucks? And the sandwich was made terribly could barely eat it.