Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 790 North New Ballas Road in St. Louis is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,469 reviews
5 stars
808
4 stars
359
3 stars
150
2 stars
54
1 star
98
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting them as delicious and fresh, though some found them bland or greasy.
Service Experience
Service was often described as friendly and fast, but there were instances of poor customer service and order mistakes.
Pricing Concerns
Many customers expressed that the prices were too high for the value received, with several mentioning they would not return due to cost.
Cleanliness Issues
Some reviews highlighted cleanliness concerns, particularly regarding table sanitation.
Noise Level
A recurring complaint was the excessively loud music, making it difficult for customers to converse.
- RRRj RussoNov 6, 20251.0Food was delicious as always . But the experience was awful. Soon as I walked in an employee walked passed me clearly upset and rudely tells a customer to “move” so she could do something with the soda machine , as I watched her work throwing supplies on the table , letting them fall in the ground . Clearly upset about something and her co workers wouldn’t even look up from what they were doing they seemed scared of her. The whole vibe was off , we could all see it and the 30 minute wait for a burger is ridiculous. Especially for the price you charge. Horrible experience, and the fact that there isn’t a manager here to address it or anything is sad. Because this will most likely continue until there is a shift change. Don’t think I’ll be visiting this location anymore. Completely ruined my lunch.
- TGTimothy GordonOct 30, 20254.0High staff turnover however the food is consistent.
- SJSheara JacksonOct 5, 20255.0When I tell you first time eating at 5 guys…10/10 and the service was amazing
- TLTeresa LindemannSep 22, 20253.0The burger was fantastic! The fries were good but too salty. The service was just average as the cashier wasn’t very friendly but not rude either. It wasn’t crowded at 1:30 in the afternoon but only the handicapped table was clean out of the entire place!!!! I really had to ignore how dirty the tables were, in hopes that the kitchen is cleaned better. The music was horribly loud that we couldn’t even hear each other.
- JJJeremySep 15, 20255.0The staff were friendly, we walked in and got our food quickly, order was correct, we dined in and the music wasn’t loud as I’ve seen other reviewers post. We were able to talk at a normal volume. Burgers and fries were perfect! We also used a discount app to get cash back that was available for this location. It was reasonable, we paid about $31 for my wife and I. And that’s before the discount. We got a single and a double cheeseburger and shared a large fry…which there were enough fries that we couldn’t finish them there, but we took home and ate later. Based on this experience, I’d definitely recommend coming here.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 790 North New Ballas Road accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for dining at Five Guys in St. Louis?
The restaurant is open from 11:00 AM to 9:00 PM Monday through Wednesday and Sunday, and from 11:00 AM to 10:00 PM Thursday through Saturday.
Can I get delivery from this Five Guys location?
Yes, Five Guys offers delivery with varying hours from 11:00 AM to 8:30 PM on most days and extended to 9:30 PM on Thursday through Saturday.
Does this Five Guys offer in-store pickup?
Yes, in-store pickup is available at this location.
How can I order Five Guys from this St. Louis location online?
You can order online at https://order.fiveguys.com/location/creve-coeur/menu or use the Five Guys app available on Apple App Store and Google Play.
Is Five Guys at 790 North New Ballas Road wheelchair accessible?
Yes, this location has wheelchair accessible entrance, parking, seating, and restrooms.
What are some notable nearby places to Five Guys at 790 North New Ballas Road?
Nearby places include Mary Cates Salon, Creve Coeur Plaza shopping center, Dairy Queen ice cream shop, and several hair salons such as Be YOUnique Hair Salon and Sola Salon Studios.
Can I visit other dining options near Five Guys on North New Ballas Road?
Yes, Subway sandwich shop, Dairy Queen ice cream shop, and Qdoba Mexican restaurant are nearby if you want other food choices.
Are there wellness and beauty services near the St. Louis Five Guys?
Yes, several beauty salons like Mallia Color & Design Studio, Deja Vu Salon, and Meraki as well as health care centers like Everside Health SSM Health DirectCare Creve Coeur are close by.
Does Five Guys in Creve Coeur offer options for people with gluten restrictions?
Five Guys offers sandwiches without buns and has wrap or bowl options; however, buns, hot dogs, and certain condiments contain gluten. There is a risk of cross-contamination, so review their allergen chart for details.