Five Guys

4.2
1477 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 790 North New Ballas Road in St. Louis is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
790 North New Ballas Road, St. Louis, MO
63141, United States

Hours

Reviews

4.2
1,477 reviews
5 stars
813
4 stars
362
3 stars
150
2 stars
54
1 star
98

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries for being delicious and fresh, although some found the fries too salty or soggy.

Service Experience

While many reviews highlighted friendly and quick service, there were notable complaints about rude staff and poor customer service in some instances.

Pricing Concerns

A significant number of customers expressed dissatisfaction with the high prices, often feeling that the cost did not match the value received.

Atmosphere Issues

Several reviews mentioned the music being excessively loud, making it difficult to converse, which negatively impacted the dining experience.
  • RD
    Robert Domiano
    4 days ago
    3.0
    Decent food but occasionally has order issues.
  • HU
    Hasan Unal
    Dec 31, 2025
    5.0
    Güzel birrestorat kahvaltıda veriyor
  • RR
    razorwheels2
    Dec 22, 2025
    5.0
    The manager had a super positive attitude and was really nice. The fries were good, not the best we’ve had but still great.
  • BJ
    Brady Jenkins
    Dec 20, 2025
    5.0
    The workers have everything in check, the place is cleaned thoroughly and the food was great 10/10 would go again
  • RS
    Ron Sanders
    Nov 30, 2025
    5.0
    I was traveling home from a weekend at a show and needed something to eat. I'd already had a burger today, but I was really in the mood for fries. (McD's wasn't acceptable) This place hit just right. Small bacon cheeseburger and fries. Burger done right, fries crispy and fresh. While eating those most excellent fries, the music hits me. It's odd, not mainstream or elevator, but upbeat and just fitting the vibe of this place. I slowed down and enjoyed that good food, just relaxing. What a great place to stop at 3pm on a Sunday. The staff were right there in all of their excellence. Where's the 6th star on the rating?

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.