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Arby's

3.7
(942 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4601 S Leonard Rd, St. Joseph, MO
64507, United States

Hours

Reviews

3.7
942 reviews
5 stars
385
4 stars
224
3 stars
135
2 stars
69
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with several customers reporting rude or unhelpful staff, particularly managers.

Food Quality

There were numerous complaints about food being cold, poorly prepared, or incorrect orders, although some customers praised specific items.

Cleanliness

Several customers noted that the restaurant was dirty, with issues in both the dining area and restrooms.

Service Speed

Customers frequently mentioned slow service, particularly during busy times, leading to long wait times.

Positive Experiences

Despite the negative feedback, some customers reported good experiences with friendly staff and satisfactory food.
  • SO
    sam o
    1 day ago
    5.0
    Who suggested BBQ and curly fires deserves a rasie
  • MR
    Mike Rowlett
    Feb 1, 2026
    1.0
    I set in the drive thru for 5 minutes, no one ever came on the intercom so I went inside. Horrible service at the counter no one seemed to be in any rush to help anyone, eventually a random lady comes from the back and takes my order and I tell her about my unpleasant experience and she said ok I will have a talk with them then immediately went on break and walked out of the store. If she was the manager I would say she’s the root of the problem. Horrible atmosphere, horrible attitude from employees, we won’t be back.
  • CP
    Chris Pursel
    Jan 19, 2026
    4.0
    We went through the drive through. It was prompt and very polite. The meat and 3 box is the way to go.
  • KA
    Karimov Akhmad
    Dec 28, 2025
    1.0
    Play these people he told me open the account point and then make a free sandwich and after opening this account, he told me he’s a system is not work
  • TS
    The Barbarian Trucker show
    Dec 5, 2025
    1.0
    They were not open at 6am. The truck stop ran out of straws. I asked nicely for a straw to a lady that was working and she was so rude with her reaponse.. she had to give me 3 reasons why she wasn't going to give me a straw. She handled the situation very poorly and Their was a group of people behind me gasp and couldn't believe how much of a Grinch/scrooge she was acting like. As a frequent customer of this truck stop, I will never, ever! Ever and ever eat at that location ever again and im sure more business was lost by the other folks that listened. All im asking is for people to just be kind and humble during the holidays and something as simple as giving a straw to someone for their drink... have a blessed holiday and be NICE!!

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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