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Wingstop

3.0
(285 reviews)

Business Details

(636) 755-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop St Charles 1st Capitol Dr. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Wingstop
2088 1st Capitol Drive, St. Charles, MO
63301, United States

Hours

Reviews

3.0
285 reviews
5 stars
104
4 stars
27
3 stars
18
2 stars
29
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about overcooked wings, missing items, and cold food.

Cleanliness

A few reviews praised the cleanliness of the restaurant, but this was overshadowed by complaints about the overall experience.

Staff Attitude

Multiple reviews highlighted a lack of professionalism and care from the staff, with many customers feeling ignored or disrespected.
  • SH
    Stephanie Hull
    1 day ago
    2.0
    Went and picked up an order. Ask the girl behind the counter for ranch for our customer and the girl was beyond rude. All I’m saying is if you don’t like your job get a new one. She’s was definitely not someone I’d want to wait on me again!
  • CM
    Chaitanya Kumar Mavaluru
    1 day ago
    1.0
    Rude Customer Service, Manager on duty on 1st march 2026 evening was unrespectful to the customers and murmuring in abusive way. He is not even willing to listen to customer when they made a mistake. When Customer is rude you have all rights to do whatever you want but when customer is respectful and trying to explain the issue, at least spend 10sec to listen what he is saying.
  • CF
    Caromello Fellow
    Feb 8, 2026
    5.0
    Came in for a pick up and was accidentally given the wrong order. Came back to the store and they remade everything for us and let us keep the original order. & today is the Super Bowl… aside from the mishap, this was the best customer service I’ve had at a WingStop.
  • AO
    Aaron Olds
    Feb 5, 2026
    1.0
    I usually love Wingstop's food and I've been to several locations and several different areas and some different states but this was by far the worst service I've ever seen in my entire life. This is the second time I went into the swing stop and definitely will be the last. I usually never leave negative reviews for places but it quotes you 15 minutes max for your food. So I wait till about 20-25 minutes to show up cuz I know the first time I went it took way longer than what it will tell you online. All the staff members in there pretty much just ignore you as much as possible. And I don't think I saw a single staff member smile or a greet a customer properly. When the guy finally comes up and asks me if I'm picking up. I say yes and tell him my name. He turns around and looks at the bags on the window and doesn't say anything to me. Just turns around and goes back to work so I wait about another 15 minutes goes by. I get up and I see that my name is no longer on the board where they display pickups. A different employee comes up to me after waiting a while and asks me am I picking up. I say yes and tell him my name he looks at the orders on the window and does the same as the first guy just walks away and doesn't say anything. So I'm patient I sit back down thinking its gotta be the next order up and nope about another 15 mins go by until I get up and see my name on a bag that has been sitting there so the second employee had it ready to go when I asked and just didn't give it to me. By time I got it home to eat. The chicken was hard and not edible on like 1/3rd of each piece from being overcooked and already cold. The first employee had his earbud in and was on a personal phone call the entire time. Not a single employee had a smile on their face or greeted anyone with a smile. In fact, they looked at people like they were aggravating them or wasting their time just merely by trying to pick your food up. I hope the managers actually read these and step it up in there because I like Wingstop but I definitely am going to have to check out a different location if I eat there again. If I could give zero stars for service I would.
  • KG
    Kyle Guard
    Feb 1, 2026
    2.0
    Every single time i order delivery from this location something is wrong. The latest time, which prompted this review, they gave me 7 wings instead of 10. When you’re paying this much for some food i expect the employees at least know how to count to 10. Expectations too high, that one is on me i guess. Quality of the food isn’t bad just make sure to include a study guide on addition when ordering. Getting the rest of your order correct is 50/50 with this location. If you’re a gambling man this one’s for you! (The house always wins)

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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