Jimmy John's

3.8
156 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3754 Elm St, St. Charles, MO
63303, United States

Hours

Reviews

3.8
156 reviews
5 stars
80
4 stars
24
3 stars
11
2 stars
15
1 star
26

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently noted that the delivery speed is inconsistent, with many reporting delays of over an hour.

Food Quality

While some customers praised the sandwiches as delicious, others reported issues with food quality, including stale bread and incorrect orders.

Customer Service

Feedback on customer service is mixed; some employees are described as friendly and helpful, while others are criticized for being inattentive or rude.

Cleanliness

The store is generally described as clean, but there are reports of unsanitary conditions regarding food handling.
  • FF
    Fred Flintstone
    6 days ago
    5.0
    Best Jimmy John’s on the planet, always freaky fast, everytime i come in i’m greeted immediately. There is not a single thing they could do better there. The people are what make the business and they are amazing. I love Jimmy. Try the chicken bacon ranch, I’ve had it 10 times in the last 3 weeks and it gets better everytime
  • DW
    David Weyburn
    Jan 5, 2026
    1.0
    So I love jimmy John’s but the elm st Location can not seem to make a delivery to my house my family and I have ordered food from them two times I live 5 minutes away from there store front but 45 minutes later on there app says delivered but no food call them to fix it instead I get a refund hope everyone else has better luck I will not order from this location again
  • KZ
    Kevin Zelle
    Dec 8, 2025
    1.0
    I ordered a sandwich for delivery. The store used Uber eats to deliver instead of their own driver and my wait time got bumped up to an hour and a half. This location is usually very fast and reliable but this was really disappointing.
  • KT
    Kodie Thebeau
    Nov 22, 2025
    1.0
    I’m not one to complain about stupid things, but my God How hard is it to get my sandwich cut in half? I think I’ve had at least 30 previous orders and on every single order I have requested that my sandwich be cut in half and I have yet to have them follow my request. After going 0-30 that earns you 1 star. Lazy employees who can’t follow the simplest directions they will ever receive
  • RP
    Rachel Pie
    Nov 22, 2025
    2.0
    They didn't ask for my rewards number and when the employee handed me my sandwich, I asked how to get my points and he said it was too late and should have asked at the beginning of my order. Employees need do do all steps of their job. Sandwich was good though.