Jimmy John's

3.6
204 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1696 Country Club Plaza Dr, St. Charles, MO
63303, United States

Hours

Reviews

3.6
204 reviews
5 stars
103
4 stars
30
3 stars
9
2 stars
16
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude staff and poor customer service experiences, including incorrect orders and unhelpful responses from management.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, including missing items and failure to follow specific requests.

Delivery Problems

Customers expressed dissatisfaction with delivery times, often taking much longer than expected, contradicting the 'freaky fast' promise.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality, such as skimpy ingredients and poorly made sandwiches.

Cleanliness Concerns

A few reviews mentioned unsanitary conditions, including reports of pests and unclean work areas.
  • CB
    Caleb Braun
    Dec 30, 2025
    1.0
    Honestly worst jimmy John’s I’ve ever had. The bread was At least a day old, Both sandwiches were completely incorrect and not just by one topping or ingredient but by multiple. Ended up throwing away my sandwich and went somewhere else, Wife ate hers because she was so hungry. Tried tearing off pieces of the bread that was so hard to make it edible and it didn’t happen. I get it’s a sandwich shop but even subway has better quality than this, Which is sad. Last time I’ll be ordering.
  • M2
    Mystical Grid 2.0
    Oct 15, 2025
    5.0
    Avery was very helpful, got me in and out
  • HM
    Hal Moran
    Jan 13, 2017
    2.0
    Pricey and slow. I put them in the class with Subway - ouch. Sorry!