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Jimmy John's

3.6
(204 reviews)

Business Details

(636) 724-0500

About

Sandwich Restaurant

Location

Jimmy John's
1696 Country Club Plaza Dr, St. Charles, MO
63303, United States

Hours

Reviews

3.6
204 reviews
5 stars
104
4 stars
30
3 stars
9
2 stars
16
1 star
45

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Customer Service

Feedback highlighted a mix of friendly and rude staff interactions, with several customers expressing frustration over service quality.

Food Quality

While some customers enjoyed the sandwiches, others criticized the freshness and portion sizes, indicating inconsistency in food quality.

Delivery Issues

Numerous reviews mentioned long delivery times and problems with order tracking, contributing to a negative experience.

Cleanliness

Some customers reported unsanitary conditions, including cleanliness issues in the dining area and food preparation.
  • CB
    Caleb Braun
    Dec 30, 2025
    1.0
    Honestly worst jimmy John’s I’ve ever had. The bread was At least a day old, Both sandwiches were completely incorrect and not just by one topping or ingredient but by multiple. Ended up throwing away my sandwich and went somewhere else, Wife ate hers because she was so hungry. Tried tearing off pieces of the bread that was so hard to make it edible and it didn’t happen. I get it’s a sandwich shop but even subway has better quality than this, Which is sad. Last time I’ll be ordering.
  • M2
    Mystical Grid 2.0
    Oct 15, 2025
    5.0
    Avery was very helpful, got me in and out
  • DD
    Danny Dasher
    Apr 26, 2023
    1.0
    That woman is harassment and my food was cold. Never go back again. Plus she need train more often.
  • MJ
    MICHELLE JOLLY
    Jan 2, 2021
    2.0
    My husband and I have been regular customers at this location for almost a year now but will sadly look for a new location. The food is good however they now no longer allow people to make their own drinks or to dine in. My husband loves their tea but likes to mix his own since he prefers it to be mostly unsweet with a little bit of sweet. Since we can no longer make our own its hard to get the consistency he wants. COVID has been around for over a year now and it does not make sense to now limit what the store offers when it has always allowed us to make our own drinks and even dine in up until recently. When the policy changes back we will reconsider visiting this store.
  • GG
    Gary Gutting
    Mar 3, 2017
    4.0
    Good is fast and good. Only complaint is that they don't give a military discount. The store in Fenton gives a 50% military discount. If you're near Fenton, go there. It's at highway 44 & 141 in the plaza with Sugar-free.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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