Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Springfield Subway® Restaurant at 2721 N. Kansas Expressway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Got an order to pick up, my father in law got the cheesey garlic steak and took 3 bites of it. The steak meat tasted horrible and he could eat it, I called up there to try and see if I could exchange the sandwich because the meat did not taste right at all. The lady told me she would give me another steak one or I can buy another one, I just spent $14 on a steak sandwich I don’t want to spend another $14 on a different one. Customer service there is absolutely awful and the “manager” needs a lesson in customer service. She acted as if the sub was going to come out of her check, I don’t understand why it’s so horrible to think I could come up and exchange a sandwich because the meat tasted horrible. Definitely don’t go here, absolutely horrible management and possibly/ obviously not following food guidelines since their meat is going bad.
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T Hampton
Feb 11, 2026
1.0
Im not sure what's going on at this place but what the hell. I go in one night as the manager is leaving the store to the closer and after my purchase, I am told I unlocked a free sub for my 4th purchase. Today, I go in and the manager is there. Starts making our order and we like our toppings on in a specific order. Which we told her when she asked if we wanted Lettuce. I responded with " yes but after everything" then proceeds to disregard what I JUST told her and does whatever she wants. Then apologizes for upsetting me. This wasn't an accident. I just told her how I wanted my food. Then, come to the end, she says my total and I say I was told I have a free sub. She told me I was mistaken amd "sorry" even though it was her employee that told me I have a free sub. Nobody there seems to really give a damn and after spending $31 after some daily discounts, I feel this was a horrendous trip. If the food is bought wasn't going to someone who hadn't eaten yet, I'd have walked right out. Worst management ive seen at a Subway in quite a long time and absolutely the worst training of employees under her
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Catherine Richardson
Jan 14, 2026
2.0
The food was very good and Zach was polite. However, I had a Subway coupon that was not expired and they would not honor it, because they said it was a corporate coupon and not sent directly from the store. By that point, the sandwiches had already been made and there was a long line behind us. Zach called his manager on the phone and was told that they would not honor the coupon. So I paid full price... I would not have gone to Subway had I known they would not honor the their coupon. As a Subway store, they should honor the Subway coupons - corporate and local.
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Samiru Sudharaka
Nov 15, 2025
2.0
I showed my coupon before ordering and they said its valid and work. After I got my food they charged full price and say sorry coupon cannot use.
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