Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutNot available
- Curbside pickupNot available
Location
Hours
Reviews
2.9
417 reviews
5 stars
126
4 stars
56
3 stars
44
2 stars
41
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and poor communication from staff.
Food Quality
Many reviews mentioned issues with food preparation, including incorrect orders, cold food, and stale items.
Cleanliness
The restaurant was often described as dirty and poorly maintained, with overflowing trash and unsanitary conditions.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of attention to customers.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff training and overall organization.
- AAahmed alaidDec 26, 20251.0I am a DoorDash driver. I arrived at the restaurant and found the lobby door closed, so I went to the drive-thru. I tried to explain to the employee on the speaker that I had a DoorDash order, but she kept saying “sorry” several times as if she couldn’t hear me. I had to raise my voice slightly so she could hear me, and then she told me to come inside, even though the door was closed. After entering through the gas station entrance, I noticed that another DoorDash driver was told to use the drive-thru because it was faster, while I was instructed to come inside. This was confusing and unfair, and I felt there was unequal treatment. I hope management will train employees to communicate more clearly and treat delivery drivers with respect.
- JJJaskarn JDec 25, 20251.0They care more about door dash then taking customers orders inside u can stand in line forever. They will just ignore you.
- RLRey LopezDec 21, 20251.0Why they don't tell you that they are out of something. And still give you what you ordered with out what's should be on my burger.
- KWKraig WilsonDec 17, 20251.0This is the only place near my work. I come here nearly everyday for lunch. Not 1 time has my food been made correctly. In the past 4 months my plain bacon double stack has either not been plain (ketchup, mustard picjle and onion) or the bacon is missing and in a few cases both. The reason I am writing this is because my debt card was forgotten in the drive thru but when I called every 20 minutes for 2.5 hours no one answered the restaurant phone. So I drop back to the location after work. They had my debt card, but didnt verify it belonged to me before giving it back and when I called their number in the lobby and heard the phone ringing, the manager on duty said "i wish that damn phone would stop ringing, I'm not going to answer it regardless of who it is." This location is poorly managed, under trained staff, and lacks basic common sense. Do not eat here, your food will be made wrong and if you call about it they won't answer.
- APAnjelica PennyDec 16, 20253.0Over the drive-thru speaker I could hear the worker inside using profanity. The fries tasted like they were cooked in old grease.
Frequently Asked Questions About Wendy's
Is West Chestnut Expressway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 4939 West Chestnut Expressway in Springfield, MO currently open?
Yes, the Wendy's location at 4939 West Chestnut Expressway in Springfield, MO is open and committed to serving quality food every day.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:00 AM to midnight (00:00).
Does this Wendy's serve breakfast, and what meals are available?
Yes, this Wendy's serves breakfast as well as lunch and dinner.
Can I order Wendy's food for delivery near this Springfield, MO location?
Yes, delivery is available. You can check availability and order through the Wendy's app or at order.wendys.com by entering your address.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and pricing information for the Springfield location?
Menu and pricing are available at https://order.wendys.com or through the Wendy's mobile app after selecting this location.
How can I provide feedback or contact the Wendy's at West Chestnut Expressway?
You can contact this Wendy's at (417) 864-4150 or provide feedback via live chat on their Contact page, call 888-624-8140, or fill out the Wendy's Customer Satisfaction Survey.
Are there any nearby places where I can grab a snack or dessert after visiting Wendy's?
Yes, nearby you can visit Cinnabon for bakery treats or Auntie Anne's for pretzels and snacks.
Is there a convenient location to charge electric vehicles near Wendy's?
Yes, the Flying J Electric Vehicle Charging Station and EVgo are nearby and convenient for charging while you visit Wendy's.
What other food options are available near Wendy's on West Chestnut Expressway?
Nearby food options include I Love Tacos Taqueria for Mexican food and Hunt Brothers Pizza for pizza lovers.