Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutNot available
- Curbside pickupNot available
Location
Hours
Reviews
2.9
408 reviews
5 stars
125
4 stars
56
3 stars
43
2 stars
40
1 star
144
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.
Food Quality
Numerous reviews mentioned cold, stale, or improperly prepared food, leading to dissatisfaction.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unsanitary conditions noted by multiple customers.
Staff Attitude
While some staff were praised for their friendliness, many reviews highlighted rude or unprofessional behavior from employees.
Operational Issues
Customers experienced issues with the drive-thru being closed unexpectedly and inconsistent operating hours.
- ZPZack PhaaraxOct 15, 20251.0Now wonder they are low. Who has low service in a fast food. Mind boggling! App only had driver thru and dine in. After making order for drive thru, I had phoned the restaurant and stated I’m at the light. Just to save 10 mins of getting in line and having to wait for my order, I requested to be checked in so it can be in and out. Lady said it was protocol. I hat protocol? I already paid for my food.
- ABAnton BulgakovSep 28, 20253.0Not bad place to get some fast food
- KBKirk BarkerAug 23, 20251.0Waited too long while employees were busy with social hour instead of taking care of the customers. Didn’t even place my order. Got tired of waiting for them to finish jawjacking with their friends
- AMAaron MichaelAug 13, 20251.0I'm not even kidding I am dumbfounded at the complete and incompetence. I got a baconator fry and I'm not even kidding I waited 5 minutes. And I had unmelted cold cheese sauce. Used to work at Wendy's so I know how they make the cheese sauce and it's like they just scooped it out of the cold bin and put it in my fries. I can see why this place has three stars. And the fries were stale and completely cold
- MMMichae MoralesAug 10, 20255.0Hayley went above and beyond with her customer service ! Hard working 💪 even under pressure with all orders she was a true trooper . We need more employees with that positive attitude in this world ! I will recommend this Wendy's to all the truckers ! Awesome job Hayley 👏 👍 🙌
Frequently Asked Questions About Wendy's
Is West Chestnut Expressway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Springfield, MO?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Springfield, MO into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (417) 864-4150.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does West Chestnut Expressway Wendy’s serve breakfast?
Yes, this Wendy’s location in Springfield, MO serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 4939 West Chestnut Expressway in Springfield, MO currently open?
Yes, the Wendy's location at 4939 West Chestnut Expressway in Springfield, MO is open and committed to serving quality food every day.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:00 AM to midnight (00:00).
Does this Wendy's serve breakfast, and what meals are available?
Yes, this Wendy's serves breakfast as well as lunch and dinner.
Can I order Wendy's food for delivery near this Springfield, MO location?
Yes, delivery is available. You can check availability and order through the Wendy's app or at order.wendys.com by entering your address.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and pricing information for the Springfield location?
Menu and pricing are available at https://order.wendys.com or through the Wendy's mobile app after selecting this location.
How can I provide feedback or contact the Wendy's at West Chestnut Expressway?
You can contact this Wendy's at (417) 864-4150 or provide feedback via live chat on their Contact page, call 888-624-8140, or fill out the Wendy's Customer Satisfaction Survey.
Are there any nearby places where I can grab a snack or dessert after visiting Wendy's?
Yes, nearby you can visit Cinnabon for bakery treats or Auntie Anne's for pretzels and snacks.
Is there a convenient location to charge electric vehicles near Wendy's?
Yes, the Flying J Electric Vehicle Charging Station and EVgo are nearby and convenient for charging while you visit Wendy's.
What other food options are available near Wendy's on West Chestnut Expressway?
Nearby food options include I Love Tacos Taqueria for Mexican food and Hunt Brothers Pizza for pizza lovers.