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Wendy's

2.9
(412 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
4939 West Chestnut Expressway, Springfield, MO
65802, United States

Hours

Reviews

2.9
412 reviews
5 stars
121
4 stars
53
3 stars
45
2 stars
40
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Customers frequently reported receiving cold or improperly prepared food, with several mentioning stale fries and missing items.

Cleanliness

The restaurant was described as dirty and poorly maintained, with overflowing trash and unsanitary conditions noted by multiple reviewers.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staff behavior and inadequate training.

Inconsistent Experience

While some customers had positive experiences with friendly service and good food, these were overshadowed by the majority of negative feedback.
  • AS
    Adam Shepard
    Feb 24, 2026
    1.0
    Ordered a Biggie deal and a small chilli to split between my wife and I. I eat the chili and fries. She eats the sandwich and nuggets. Anyway, was told they didn't have my preferred drink. No big deal, pay and get pulled forward so they can cook the chicken. They come out and say they are out of chilli, and that I would have to go to the app for a refund. I went to the app and tried to contact the customer service line only to be hung up on multiple times. If you want the wrong drink, no entree without an option to be refunded, and cold fries I would highly recommend.
  • HS
    Honey Sraa
    Feb 10, 2026
    1.0
    i ordered spicy chicken but they give another thing worst experience ever rude staff
  • AA
    ahmed alaid
    Dec 26, 2025
    1.0
    I am a DoorDash driver. I arrived at the restaurant and found the lobby door closed, so I went to the drive-thru. I tried to explain to the employee on the speaker that I had a DoorDash order, but she kept saying “sorry” several times as if she couldn’t hear me. I had to raise my voice slightly so she could hear me, and then she told me to come inside, even though the door was closed. After entering through the gas station entrance, I noticed that another DoorDash driver was told to use the drive-thru because it was faster, while I was instructed to come inside. This was confusing and unfair, and I felt there was unequal treatment. I hope management will train employees to communicate more clearly and treat delivery drivers with respect.
  • JJ
    Jaskarn J
    Dec 25, 2025
    1.0
    They care more about door dash then taking customers orders inside u can stand in line forever. They will just ignore you.
  • KW
    Kraig Wilson
    Dec 17, 2025
    1.0
    This is the only place near my work. I come here nearly everyday for lunch. Not 1 time has my food been made correctly. In the past 4 months my plain bacon double stack has either not been plain (ketchup, mustard picjle and onion) or the bacon is missing and in a few cases both. The reason I am writing this is because my debt card was forgotten in the drive thru but when I called every 20 minutes for 2.5 hours no one answered the restaurant phone. So I drop back to the location after work. They had my debt card, but didnt verify it belonged to me before giving it back and when I called their number in the lobby and heard the phone ringing, the manager on duty said "i wish that damn phone would stop ringing, I'm not going to answer it regardless of who it is." This location is poorly managed, under trained staff, and lacks basic common sense. Do not eat here, your food will be made wrong and if you call about it they won't answer.

Frequently Asked Questions About Wendy's

Is West Chestnut Expressway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 4939 West Chestnut Expressway in Springfield, MO currently open?

Yes, the Wendy's location at 4939 West Chestnut Expressway in Springfield, MO is open and committed to serving quality food every day.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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