Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Customers frequently reported receiving cold or improperly prepared food, with several mentioning stale fries and missing items.
Cleanliness
The restaurant was described as dirty and poorly maintained, with overflowing trash and unsanitary conditions noted by multiple reviewers.
Management Issues
Several reviews pointed to a lack of effective management, with complaints about staff behavior and inadequate training.
Inconsistent Experience
While some customers had positive experiences with friendly service and good food, these were overshadowed by the majority of negative feedback.
AS
Adam Shepard
Feb 24, 2026
1.0
Ordered a Biggie deal and a small chilli to split between my wife and I. I eat the chili and fries. She eats the sandwich and nuggets. Anyway, was told they didn't have my preferred drink. No big deal, pay and get pulled forward so they can cook the chicken. They come out and say they are out of chilli, and that I would have to go to the app for a refund. I went to the app and tried to contact the customer service line only to be hung up on multiple times. If you want the wrong drink, no entree without an option to be refunded, and cold fries I would highly recommend.
HS
Honey Sraa
Feb 10, 2026
1.0
i ordered spicy chicken but they give another thing worst experience ever rude staff
AA
ahmed alaid
Dec 26, 2025
1.0
I am a DoorDash driver. I arrived at the restaurant and found the lobby door closed, so I went to the drive-thru.
I tried to explain to the employee on the speaker that I had a DoorDash order, but she kept saying “sorry” several times as if she couldn’t hear me.
I had to raise my voice slightly so she could hear me, and then she told me to come inside, even though the door was closed.
After entering through the gas station entrance, I noticed that another DoorDash driver was told to use the drive-thru because it was faster, while I was instructed to come inside.
This was confusing and unfair, and I felt there was unequal treatment.
I hope management will train employees to communicate more clearly and treat delivery drivers with respect.
JJ
Jaskarn J
Dec 25, 2025
1.0
They care more about door dash then taking customers orders inside u can stand in line forever. They will just ignore you.
KW
Kraig Wilson
Dec 17, 2025
1.0
This is the only place near my work. I come here nearly everyday for lunch. Not 1 time has my food been made correctly. In the past 4 months my plain bacon double stack has either not been plain (ketchup, mustard picjle and onion) or the bacon is missing and in a few cases both. The reason I am writing this is because my debt card was forgotten in the drive thru but when I called every 20 minutes for 2.5 hours no one answered the restaurant phone. So I drop back to the location after work. They had my debt card, but didnt verify it belonged to me before giving it back and when I called their number in the lobby and heard the phone ringing, the manager on duty said "i wish that damn phone would stop ringing, I'm not going to answer it regardless of who it is."
This location is poorly managed, under trained staff, and lacks basic common sense.
Do not eat here, your food will be made wrong and if you call about it they won't answer.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 4939 West Chestnut Expressway in Springfield, MO currently open?
Yes, the Wendy's location at 4939 West Chestnut Expressway in Springfield, MO is open and committed to serving quality food every day.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:00 AM to midnight (00:00).
Does this Wendy's serve breakfast, and what meals are available?
Yes, this Wendy's serves breakfast as well as lunch and dinner.
Can I order Wendy's food for delivery near this Springfield, MO location?
Yes, delivery is available. You can check availability and order through the Wendy's app or at order.wendys.com by entering your address.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and pricing information for the Springfield location?
Menu and pricing are available at https://order.wendys.com or through the Wendy's mobile app after selecting this location.
How can I provide feedback or contact the Wendy's at West Chestnut Expressway?
You can contact this Wendy's at (417) 864-4150 or provide feedback via live chat on their Contact page, call 888-624-8140, or fill out the Wendy's Customer Satisfaction Survey.
Are there any nearby places where I can grab a snack or dessert after visiting Wendy's?
Yes, nearby you can visit Cinnabon for bakery treats or Auntie Anne's for pretzels and snacks.
Is there a convenient location to charge electric vehicles near Wendy's?
Yes, the Flying J Electric Vehicle Charging Station and EVgo are nearby and convenient for charging while you visit Wendy's.
What other food options are available near Wendy's on West Chestnut Expressway?
Nearby food options include I Love Tacos Taqueria for Mexican food and Hunt Brothers Pizza for pizza lovers.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: