Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported issues with incorrect orders, including missing items and wrong food.
Customer Service
Feedback highlighted a mix of friendly and rude service, with several instances of employees being unprofessional or dismissive.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean food handling.
Speed of Service
Customers experienced long wait times, particularly in the drive-thru, with some waiting over 30 minutes.
Food Quality
While some customers enjoyed their meals, others reported issues with food being cold, improperly cooked, or not meeting expectations.
KC
Ken Clayton
Jan 16, 2026
1.0
Got the order wrong, and my burger was still pink.
SU
sergey uvarov
Nov 1, 2025
1.0
Got a total of 5 fries with my combo. Didn't even get the ranch. Dealing with the clanker robot sucks aswell
SS
SquadGrey
Oct 26, 2025
1.0
Got a baconater patties were still super pink in the middle
SC
Sarah Chainey
Oct 26, 2025
1.0
Manager which was a black women think an employee said her name was T, was yelling almost screaming at her employee. Then when I said something she told me my order wasn't there must be a different store n turned away. Yelling at her employee again i had to bring up my receipt n a different person waited on me. WORST EXPERIENCE EVER. THAT POOR EMPLOYEE. PLUS DIDNT RECIEVE 1 DRINK, A FRY, AND 2 SANDWICHES...... POLLY CUZ THE MANAGER IS MAKING IT A HOSTILE WORK ENVIRONMENT
BJ
Brett James
Oct 26, 2025
4.0
the biggie bag with a upgraded drink and fry’s . it’s a pretty big meal for one and it’s under 9$
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's on weekdays?
The drive-through is open from 6:30 AM until midnight Monday through Thursday, and until 1:00 AM on Friday.
Does this Wendy's location in Springfield, MO serve breakfast?
Yes, this location serves breakfast. You can order breakfast combos, croissants, biscuits, classic sandwiches, coffee and sides via the website or mobile app.
How can I order Wendy's for delivery or takeout?
You can order takeout or delivery through the Wendy's app or at order.wendys.com by selecting this location.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I dine inside or use the drive-thru at this Wendy's?
Yes, this Wendy's offers dine-in, drive-thru service, and delivery where available. It does not currently offer curbside pickup.
How can I contact Wendy's Springfield location for feedback or questions?
You can call the location at (417) 866-2000, reach Customer Care via live chat on their Contact page, or complete the Customer Satisfaction Survey using your receipt details.
Are Wendy's gift cards available at this location?
Yes, gift cards can be bought in-restaurant, at retailers, or online via the Wendy’s gift card portal.
What are some nearby dining options if I want to try different food after visiting Wendy's?
Nearby restaurants include Ziggie’s Cafe (a diner), Golden Palace (Chinese and American cuisine), Kearney Street Cafe (American), Popeyes® Louisiana Kitchen (chicken), and Taco Bell (Mexican).
How can nearby places help me navigate to Wendy's?
Nearby landmarks such as TitleMax Title Loans, Conoco gas station, and Western Union can help you locate Wendy's on W. Kearney St. Additionally, nearby fast food chains like McDonald's and Arby's provide recognizable points of interest around the area.
What entertainment or service options are close to Wendy's for visiting after a meal?
For post-meal entertainment, you can visit Holiday Lanes bowling alley or catch a fitness session at Kingdom Jiu Jitsu. If you need services, there’s a car wash, pawn shop, laundromat, and storage facilities nearby.
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