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Wendy's

3.9
(1553 reviews)

Business Details

(417) 866-2000

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1312 W. Kearney St., Springfield, MO
65803, United States

Hours

Reviews

3.9
1,553 reviews
5 stars
703
4 stars
393
3 stars
225
2 stars
60
1 star
172

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Customer Service

Feedback highlighted a mix of friendly and rude service, with several instances of employees being unprofessional or dismissive.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean food handling.

Speed of Service

Customers experienced long wait times, particularly in the drive-thru, with some waiting over 30 minutes.

Food Quality

While some customers enjoyed their meals, others reported issues with food being cold, improperly cooked, or not meeting expectations.
  • KC
    Ken Clayton
    Jan 16, 2026
    1.0
    Got the order wrong, and my burger was still pink.
  • SU
    sergey uvarov
    Nov 1, 2025
    1.0
    Got a total of 5 fries with my combo. Didn't even get the ranch. Dealing with the clanker robot sucks aswell
  • SS
    SquadGrey
    Oct 26, 2025
    1.0
    Got a baconater patties were still super pink in the middle
  • SC
    Sarah Chainey
    Oct 26, 2025
    1.0
    Manager which was a black women think an employee said her name was T, was yelling almost screaming at her employee. Then when I said something she told me my order wasn't there must be a different store n turned away. Yelling at her employee again i had to bring up my receipt n a different person waited on me. WORST EXPERIENCE EVER. THAT POOR EMPLOYEE. PLUS DIDNT RECIEVE 1 DRINK, A FRY, AND 2 SANDWICHES...... POLLY CUZ THE MANAGER IS MAKING IT A HOSTILE WORK ENVIRONMENT
  • BJ
    Brett James
    Oct 26, 2025
    4.0
    the biggie bag with a upgraded drink and fry’s . it’s a pretty big meal for one and it’s under 9$

Frequently Asked Questions About Wendy's

Is W. Kearney #5 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's on weekdays?

The drive-through is open from 6:30 AM until midnight Monday through Thursday, and until 1:00 AM on Friday.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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