Tropical Smoothie Cafe

Reviews

• GM

  Gaul Meill

  Sep 5, 2025
  5.0
  Drinks were served quickly.
• JM

  joseph mattocks

  Aug 23, 2025
  4.0
  Smoothies are to die for. Sandwiches aren't to bad either.
• BT

  Burnout TV

  Jul 29, 2025
  1.0
  This company automatically adds a tip in when you try to order on the app unless you move it back to 0%. I guess theyre hoping you wont notice and just pay it. Thats an automatic one star review. See, i can do automatic things too, how do you like it Tropical Smoothie?
• CB

  Clayton Ballard

  Jul 17, 2025
  1.0
  I placed a carry out order on the app on 6/21. I selected "ASAP" for the pickup time. The app said my order would be ready at 1:57 pm. I arrived at the store at 1:55 pm and quickly realized that the store was running behind. They were telling customers at the register that it would be over an hour and people were leaving. At around 2 pm, I asked an employee about the status of my order. They said they hadn't started on it yet. I asked if I could cancel the order and get a refund. The app wouldn't let me cancel because I selected "ASAP." The employee apologized and said they could cancel it and refund the money. However, the manager was not available that day, so it wouldn't be done until Monday. I monitored my credit card and never saw a refund. My cc suggested that I contact the vendor, so I sent a message via the "App & Online Orders" option on the "Contact" page. No response. So, on 6/27, I called the customer service #. The associate I spoke with said she was submitting a complaint and request for refund. She said it would take 3-5 business days. No response. No refund. I called again on 7/9. This associate saw the refund request, said "someone dropped the ball," and he re-submitted the complaint and request. He said that I should hear back by 7/11. No response. No refund. Finally, on 7/17, I submitted a formal dispute through my cc. I'm hoping they give me my money back. But, talk about horrible customer service by TSC. I gave them at least 4 separate chances to make it right. Instead, I've just had to waste a bunch of my time for no reason. And this was all over $21. Ridiculous.
• HP

  Hiren Patel

  Jul 6, 2025
  3.0
  I will say Customer Serv8ce was really good, but this Island Green smoothie was probably one of the worst smoothie I ever had. Did not look green in color like its supposed to, meaning the proper recipe is not followed. Tasked watered down with just ice and no vegetable taste at all. I maybe back only because of customer serv8ce but definitely not for the smoothie.

Frequently Asked Questions About Tropical Smoothie Cafe